Hi
Can anyone help please
I've got a Triton TRB001 on order (after my Freud FT2000 died suddenly). Great feedback from users etc - perfectly happy with my choice
HOWEVER! I'm getting very bad vibes about Triton in the UK.
Firstly: the supplier I'm ordering from (no names mentioned) is taking a long time and has given me the "you should get it in 2 days" story a few times now.
Secondly: Triton Workshop Systems in Caerphilly (the company listed on the parent companies web-site in Australia as being Triton in the UK) is not contactable on the number given and is not listed in BT directory enquiries
Finally: Another UK company clearly specialising in Triton (the clue is in the name) shows the TRB001 as "discontinued". When I phoned to enquire I was advised Triton Workshop Systems had gone out of business and they had de-listed the TRB001 because they couldn't get stock (presumably because effectively the UK distributor is no longer trading)
None of this bodes well - either for getting my order delivered or, perish the thought, any after sales service. Am I being paranoid? Can anyone throw any light on this? Should I cancel and order a DW625!
I've emailed Triton in Australia with the same question but I won't hold my breath for a reply (the web-site states their email form is only for Australia/NZ - as a whinging Pom I need to contact ... wait for it ... Triton Workshop Systems in Caerphilly).
Damn shame all this - the product looks brilliant
Thanks in advance if anyone can help.
Can anyone help please
I've got a Triton TRB001 on order (after my Freud FT2000 died suddenly). Great feedback from users etc - perfectly happy with my choice
HOWEVER! I'm getting very bad vibes about Triton in the UK.
Firstly: the supplier I'm ordering from (no names mentioned) is taking a long time and has given me the "you should get it in 2 days" story a few times now.
Secondly: Triton Workshop Systems in Caerphilly (the company listed on the parent companies web-site in Australia as being Triton in the UK) is not contactable on the number given and is not listed in BT directory enquiries
Finally: Another UK company clearly specialising in Triton (the clue is in the name) shows the TRB001 as "discontinued". When I phoned to enquire I was advised Triton Workshop Systems had gone out of business and they had de-listed the TRB001 because they couldn't get stock (presumably because effectively the UK distributor is no longer trading)
None of this bodes well - either for getting my order delivered or, perish the thought, any after sales service. Am I being paranoid? Can anyone throw any light on this? Should I cancel and order a DW625!
I've emailed Triton in Australia with the same question but I won't hold my breath for a reply (the web-site states their email form is only for Australia/NZ - as a whinging Pom I need to contact ... wait for it ... Triton Workshop Systems in Caerphilly).
Damn shame all this - the product looks brilliant
Thanks in advance if anyone can help.