Ed
Established Member
Transtools - what a shambles...
25 days ago I order a load of collated nails from Transtools ( www.transtools.co.uk ).
The next day I logged into their site and it showed my order as complete and my card had been debited.
A week later still nothing has arrived so I give them a call. "Very sorry, but we are still awaiting a delivery from DeWalt, but we expect them this week. We can't hassle DeWalt to much as we are only small and they will tell us to push off". Ok, but as long as they are on the way.
So another 10 days goes by and still no nails. I give them a call. "Sorry sir I'll have to get someone to call you back."
What do you know - nobody ever calls back.
2 days later I chase them again. "Sorry it may have gone out today, I don't know, everyone from dispatch has gone home early - it's Friday don't you know".
I ask why they debited my card when they had no stock - Zoe replied "But we told you they were out of stock" -
"Yes but only after I chased you to find out where they were and you had already taken my money."
"Would you like to talk to Paul a manager"
"Yes please"
"Sorry he's busy"
"All I can do is offer you a refund".
"What about my wasted time and phone calls chasing you"
"............"
"I want to talk to a manager and I expect a call on first thing monday morning."
"Paul will call you monday"
So let's see what happens.
Just occurred to me - why would she offer me a refund if she does not know if the items have been shipped.
What about the interest on my money they have had for the last 25 days?
Some people just don't deserve to be in business.
I appreciate there can be problems with suppliers and hence was not that bothered when I first rang. But what really gets my goat is being told someone will call back and then they don't bother and getting my card debited when they don't have any stock.
Nothing on the website indicates they are out of stock now and they are still taking orders for collated nails.
I won't be using them again and I would not recommend them to anyone.
Rant over - hope you all have a good weekend.
Cheers
Ed
25 days ago I order a load of collated nails from Transtools ( www.transtools.co.uk ).
The next day I logged into their site and it showed my order as complete and my card had been debited.
A week later still nothing has arrived so I give them a call. "Very sorry, but we are still awaiting a delivery from DeWalt, but we expect them this week. We can't hassle DeWalt to much as we are only small and they will tell us to push off". Ok, but as long as they are on the way.
So another 10 days goes by and still no nails. I give them a call. "Sorry sir I'll have to get someone to call you back."
What do you know - nobody ever calls back.
2 days later I chase them again. "Sorry it may have gone out today, I don't know, everyone from dispatch has gone home early - it's Friday don't you know".
I ask why they debited my card when they had no stock - Zoe replied "But we told you they were out of stock" -
"Yes but only after I chased you to find out where they were and you had already taken my money."
"Would you like to talk to Paul a manager"
"Yes please"
"Sorry he's busy"
"All I can do is offer you a refund".
"What about my wasted time and phone calls chasing you"
"............"
"I want to talk to a manager and I expect a call on first thing monday morning."
"Paul will call you monday"
So let's see what happens.
Just occurred to me - why would she offer me a refund if she does not know if the items have been shipped.
What about the interest on my money they have had for the last 25 days?
Some people just don't deserve to be in business.
I appreciate there can be problems with suppliers and hence was not that bothered when I first rang. But what really gets my goat is being told someone will call back and then they don't bother and getting my card debited when they don't have any stock.
Nothing on the website indicates they are out of stock now and they are still taking orders for collated nails.
I won't be using them again and I would not recommend them to anyone.
Rant over - hope you all have a good weekend.
Cheers
Ed