Surveys .. is it me?

[Geoff_S]

I mean those surveys that companies ask you to do when you have bought something off of them. In this case some vinyl LPs from their website.

So I did the survey and got asked the question, "How satisfied were you with the process?" The answer was 10/10.

The next question is why did I say that? And my answer was "I placed an order and you sent it".

NOT GOOD ENOUGH! Apparently the answer was insufficient, I had to write a least 3 sentences! Uh, what more can I say?

Anyway, I clicked on the little "X" in the top corner of the survey screen. That solved it.

It seems that it's not good enough today to just say thank you, you have to gush for at least 3 sentences :roll:

 

[Trevanion]

And my answer was "I placed an order and you sent it".

Can't really ask for any more than that can you?

 

[Stanleymonkey]

The Sat nav on my phone wants to know if I was satisfied with the experience everytime I get somewhere!!

 

[MikeG.]

"I placed an order and you sent it".
"I placed an order and you sent it".
"I placed an order and you sent it".

There. You said what you wanted to say, and if they don't proof-read these things they're going to look pretty silly when they just dump it onto their website.

 

[Woodchips2]

I bought an electrical junction box from Toolstation for £0.96 and got two e-mail requests to submit a review!
Regards Keith

 

[sunnybob]

When I buy stuff on ebay and its good I just write "fine thanks" in the comment box. I've given a positive after all.
One time I had a response from the seller along the lines of "fine? is that all you think? no triple A stars?"

Pillock. I didnt bother to reply.

 

[HOJ]

A well known builders merchants asked me to carry out a survey for some wood screws, once i got past the first page it went on and on about the cardboard box they came in, 25 questions about the design.

 

[whiskywill]

SURVEYS .. IS IT ME?

Is this another survey.... in disguise?

 

[flying haggis]

re surveys

I bought some kitchen carcasses from B&Q in july to refit a rental property and today I got an e-mail survey asking about the delivery service!!

their surveys are nearly as quick as their deliveries.................

 

[OscarG]

You can sometimes get good results if you give grotty feedback...

Years ago I was negotiating with Vodafone over an iPhone contract, they weren't budging so with the last throw of the dice I asked for my PAC code to leave them. They called my bluff and happily gave me my code.

A few mins later I got an automated call asking me to rate them out of 10 for every aspect of the service I received. Being a petulant stroppy little bugger and still smarting at my defeat I marked them 0 for every category.

Obviously that flagged something as next day (on a weekend too) I received a call from another Vodafone dept asking why I'd marked them so low, and this person with a higher level of authority gave me the deal I wanted! (hammer)

 

[Blockplane]

A certain supermarket keeps offering me 50 points (worth 25p) for completing a 10 minute survey - as I replied to them - do they seriously expect anyone to work for £1.50 per hour ? Having said that , the people who make their clothing probably do.

 

[AES]

No, I don't think it's you OP! As a matter of principle I do NOT do them - not any of them, whether it's for a garage service, hotel stay, Amazon purchase, or anything else - I do NOT do 'em.

1st reason (my view) - I don't know if it's still true, but back when the ISO 9000 Quality certification was the current fad (about 15 or 20 years ago now?) a particular part of that was to have "Customer Satisfaction Surveys" as part of the quality certification process - just box ticking in other words. Most of them I did participate in right at the beginning were often poorly worded, made you chose "Option A" or "Option B" to a particular question (and often neither of those fitted the bill for the circumstances one was trying to report on), and often did not allow one to write in your own words - just tick boxes. And as far as I recall, no adverse comment that I made ever produced any response. In other words, a waste of time from the customer's viewpoint, and purely for "them" to tick their boxes with ISO.

2nd reason - as I say to anyone who verbally asks me to fill in one of these things - "I expect you to do the job/supply the goods for which I've paid. You have, and so I have thanked you. Absolutely normal day to day transaction."
"But if you haven't and I'm dissatisfied for some reason I shall soon be taking it up personally - by phone or face to face - NOT on line."

Yup, it's an old-fashioned miserable old git's approach to life, but that's what I am. To be successful in business, IMO you need to be able to deal satisfactorily with everyone - including old-fashioned miserable old gits like me 'cos my money's as good as anyone elses.

For me the peak was a few years back when my local garage (Peugeot) introduced, on Peugeot's instructions so they said, SMSs, sending them while I was away in Rio and other places (under the Swiss system - monopoly - you pay roaming charges - still today BTW).

The SMSs said something about "Thank you for bringing your car for service. Now please rate our service on the following link". Each time I was away and my wife had brought the car in for it's due date service. When I got home I had a few "short words" with the garage MD. I now no longer get such stupid messages, even though I no longer travel.

"Bahhhh. HUMBUG"

Rant over, Ahhhhhh, I feel a LOT better for that!

 

[Geoff_S]

No, I don't think it's you OP! As a matter of principle I do NOT do them - not any of them, whether it's for a garage service, hotel stay, Amazon purchase, or anything else - I do NOT do 'em.

1st reason (my view) - I don't know if it's still true, but back when the ISO 9000 Quality certification was the current fad (about 15 or 20 years ago now?) a particular part of that was to have "Customer Satisfaction Surveys" as part of the quality certification process - just box ticking in other words. Most of them I did participate in right at the beginning were often poorly worded, made you chose "Option A" or "Option B" to a particular question (and often neither of those fitted the bill for the circumstances one was trying to report on), and often did not allow one to write in your own words - just tick boxes. And as far as I recall, no adverse comment that I made ever produced any response. In other words, a waste of time from the customer's viewpoint, and purely for "them" to tick their boxes with ISO.

2nd reason - as I say to anyone who verbally asks me to fill in one of these things - "I expect you to do the job/supply the goods for which I've paid. You have, and so I have thanked you. Absolutely normal day to day transaction."
"But if you haven't and I'm dissatisfied for some reason I shall soon be taking it up personally - by phone or face to face - NOT on line."

Yup, it's an old-fashioned miserable old git's approach to life, but that's what I am. To be successful in business, IMO you need to be able to deal satisfactorily with everyone - including old-fashioned miserable old gits like me 'cos my money's as good as anyone elses.

For me the peak was a few years back when my local garage (Peugeot) introduced, on Peugeot's instructions so they said, SMSs, sending them while I was away in Rio and other places (under the Swiss system - monopoly - you pay roaming charges - still today BTW).

The SMSs said something about "Thank you for bringing your car for service. Now please rate our service on the following link". Each time I was away and my wife had brought the car in for it's due date service. When I got home I had a few "short words" with the garage MD. I now no longer get such stupid messages, even though I no longer travel.

"Bahhhh. HUMBUG"

Rant over, Ahhhhhh, I feel a LOT better for that!

8/10