Quantcast

sgs engineering.. BEWARE!

UKworkshop.co.uk

Help Support UKworkshop.co.uk:

davidofqwerty

New member
Joined
7 Oct 2019
Messages
4
Reaction score
0
Location
Bridgend
Following an on going problem, where I purchased a air compressor from sgs, the compressor is 2 months old model number SC100V £239.99 with 2 1/2 hours use and the head gasket and the rubber cylinder head seal blew due to the compressor not being assembled properly, they told me they didnt have the rubber seal but would send a new gasket out. A week later I recieved the gasket only to find that once I opened the envelope they sent me a USED gasket that they had taken of another compressor, FIRSTLY I should never have to be replacing gaskets at this stage of the compressors light usage, SECONDLY what kind of so called professional company sends a USED gasket to a customer with a compressor which has a 2 YEAR WARRANTY. when I rang it was the usual excuses, and he said to me " WEVE TRIED TO HELP YOU ALL WE CAN BY SENDING A FREE GASKET OUT" lol. Considering theres a 2 year warranty it should be FREE, but they sent me a used gasket and they cant seem to see the problem with that. Anyone who knows about any type of engines knows that you dont put USED gaskets on a cylinder head. AGAIN they said that they dont have any in stock which would explain the used one, but how can they produce air compressors without head gaskets lol, so that's clearly a lie. I've now been told I will have a NEW gasket maybee by Friday but cant promise anything. YET MORE TIME THAT I CANT WORK. a real professional company would have offered to take the compressor back and send a new one considering it's still under warranty. Full of excuses yet again, and when I asked to speak with a manager he told me that the manager could do nothing for me that he couldnt do lol. I'm now going to contact trading standards with my concerns, and looks like I'm going to have to buy equipment with a company that's actually competent.
 

Trevanion

Greatest Of All Time
Joined
29 Jul 2018
Messages
3,566
Reaction score
394
Location
Pembrokeshire
I had wondered how good they actually were, they seemed too cheap which I guess reflects in the quality. Cheap Chinese junk with a sticker on the side.

Little 24L ABAC compressor has had a very hard life and is still going strong.
 

Bodgers

Established Member
Joined
21 Dec 2014
Messages
1,861
Reaction score
0
Location
North Yorks
I have SGS compressor. No issues in 3 years.

Sent from my Redmi Note 5 using Tapatalk
 

MikeG.

Established Member
Joined
24 Aug 2008
Messages
10,176
Reaction score
650
Location
Essex/ Suffolk border
Send it back and get your money back. Buy more carefully next time.

Oh, and welcome to the forum.
 

davidofqwerty

New member
Joined
7 Oct 2019
Messages
4
Reaction score
0
Location
Bridgend
MikeG.":3ezvy9xc said:
Send it back and get your money back. Buy more carefully next time.

Oh, and welcome to the forum.
Tried doing that and they wont except it or give me a new one. Should never have broke this early into its usage.
 

ColeyS1

Established Member
Joined
2 Nov 2009
Messages
4,240
Reaction score
4
Why are you trying to repair it yourself when it's only 2.5 months old ? Just get them to repair it or refund you.

Sent from my SM-G960F using Tapatalk
 

davidofqwerty

New member
Joined
7 Oct 2019
Messages
4
Reaction score
0
Location
Bridgend
They wouldn't refund me or give me a new one, and used the fact that I'm self employed and need it for work, they said if they take it for repair it could take several weeks, therefore I couldnt do my work lol.
 

Robbo3

Established Member
Joined
28 Jan 2012
Messages
1,945
Reaction score
49
Location
Oxfordshire
The seller doesn't have a leg to stand on.
Quote the Consumer Rights Act 2015 to them where they should either replace the faulty item with a new one or give you a full refund including any carriage charged.
Trading Standards are now part of the Citizens Advice Bureau & are probably your best port of call.
 

Selwyn

Established Member
Joined
31 Oct 2013
Messages
490
Reaction score
18
Location
west wales
Ive hsd trouble with SGS before and their returns process. They try to bully you if you want to return faulty goods - do not stand for it. Send it back.
 

marcros

(Trevanion)+1
Joined
11 Feb 2011
Messages
10,243
Reaction score
197
Location
Leeds
I have not used citizens advice but I am told that it can be a drawn out process, and to a small business, time is money. It is a fairly simple matter, based on the limited facts that have given, I would advise a few minutes on the internet and write a letter yourself.

Depending who bought it, the consumer protection act may not apply. Your first task is to establish whether it was your business who bought it (sale of goods act applies) or if it was you personally (consumer rights act). It makes a difference to your rights and course of action.

Google from there and you will find a suitable template letter If you can't, I probably have one at work, so drop me a line.

If it is a business purchase, it is worth checking through the terms and conditions of the contract to see what is excluded.

If they ignore your letters, it is a question if what you want to do. You could take it to court, but that will cost a few quid more going through the small claims court. You could claim that from the other side, but half a day spent doing it and a few hours prep is starting to get expensive.

Did you buy it on credit card? May be worth a call to them and let them deal with it.
 

marcros

(Trevanion)+1
Joined
11 Feb 2011
Messages
10,243
Reaction score
197
Location
Leeds
I will add that it is a couple of years since I looked at this. I haven't researched it thoroughly , so the above post is to point you in the right direction to do some research.
 

Lons

Established Member
Joined
14 Feb 2010
Messages
7,302
Reaction score
105
Location
Northumberland
Here's a link that might help you, there's als some info on how to write your email or letter.
https://ceoemail.com/index.php?s=S

I'd send a letter to both directors, might be father and son or brothers, and mark it personal, quicker if you can find their email address, keep it short and factual as well as polite and say in no uncertain termes that you feel you have been fobbed off, have taken advice, ( well you have on here haven't you :wink: ) and require a replacement or refund.
If you have dates of telephone calls, names etc. it helps and keep note of them and copies of all correspondence.

Worked for me with BA and BT as well as Hunter when my wife's expensive wellies were faulty and they fobbed her off.
Directors names as below.
 

Attachments

Rich C

Established Member
Joined
22 Aug 2019
Messages
354
Reaction score
20
Location
Manchester
I had an awkward return with SGS, I quoted the consumer contracts act at them and they begrudgingly accepted "as a gesture of goodwill".

As mentioned above, if bought on a credit card and more than £100, you can use the consumer credit act to just claim off the credit card company as they are jointly liable. They'll then recover their costs from the retailer.
 
Top