Freetochat,
Yes with all suppliers you can get a hiccup, but in general Axminster are a good company. It is wrong to air a problem with a company when you haven't fully exhausted a resolution just because the method of communication doesn't suit you. Just look at the other recent thread where Axminster honoured a possible pricing error to which many took advantage to obtain Bessey clamps. Pick up the phone and speak with someone and give them a chance to put right any problem you have. Not knowing which table saw you are talking about, it might be that you are expecting a 'Rolls Royce' for the price of a 'Mondeo'.
Roger,
Spot on ...... my thoughts exactly. I've dealt with them for years and there service rivals the best anywhere. Bad title and a bad thread.
I disagree, IMHO Andy was not wrong to air this problem. One email not answered, yes you would have a point, but with "3", I think he has every right to be upset.
Yes we all know that Axminster is an excellent company and yes we also know that it was unbelievably fantastic of them to honour the Bessey price mix up, especially when we realise that on their website it states under "Terms and Conditions" that they are under "No obligation To Provide Goods To Us At a Incorrect (lower) Price" But that does not mean that we cannot bring to the attention of other members a point where they maybe slipping up.
Take the thread elsewhere (Price Hike or What?) posted by Woodbloke. Wasn't he right to warn us that the very same company who messed up to our benefit on the Besseys clamps, had now messed up again, but only this time it was not to our benefit and could see us out of pocket?
In around about way Andys post could have brought to light what may turn out to be another problem, but this time not with Axminster themselves, but with the company who delivers their goods. Noel posted the following
Noel,
I'd a delivery from Axminster on Tuesday. The package was slightly torn and there was a small item missing. A quick freephone call to CS, "no problem sir, we'll post it out". Backed the call up with a brief email mentioning the CS's person's name. Return mail shortly after. Part arrived in the post today.
In the past I'd had to send the odd item back, never a problem. FreePost sticker arrived next day, item gone. If an item needs replaced, the new item arrives first and then the old one goes back.
For me Axminster are the best company I deal with in the UK.
Well it just so happens that after placing at the very least 40 or 50 orders with Axminster over the years, 2 out of the last 3 orders (in 10 days) saw not only the boxes ripped but also a product missing from within.
This has NEVER happened before and it makes you think why all of a sudden has it happened to 2 parcels within days of each other, and this is made even worse by Noel's missing item.
Axminster were very good and in each case replaced the items straight away.
The point I am trying to make is, IMHO Andy did right by letting fellow members know of the problem he is having, because other people may be having the same problem. In this instance it might be a problem Axminster are having with their email's, which they might not even be unaware of.
Cheers
Mike