Is it a record for Record

[timber]

A few weeks ago I phoned Record about a new switch for my CL4 lathe inverter.The person I spoke to was not sure so stated that my query would be passed to another more knowledgeable person. I have heard no more.

I sent them an email re: the switch , and on the same day they replied by an automated form that they would deal with my question, usually within 24 hours. (Dated Jan 26 )
I am still waiting, is this normal for Record???
Timber

 

[Alexam]

Rather unusual I would have thought. Did you get the name of thje first person who said they would call you back?

 

[AJB Temple]

This is about typical in my experience. I have had small problems with two small machines, where parts were defective and needed to be replaced. It took some persistence but since I got in touch with an real person there, things moved quickly and satisfactorily. Find out who you are dealing with, get their direct extension and call them regularly. I found them helpful in the end.

 

[IHc1vtr+]

I have used them on numerous occasions and always found them to be excellent. Both in their response time and resolving my problems.

 

[timber]

This is about typical in my experience. I have had small problems with two small machines, where parts were defective and needed to be replaced. It took some persistence but since I got in touch with an real person there, things moved quickly and satisfactorily. Find out who you are dealing with, get their direct extension and call them regularly. I found them helpful in the end.

AJB

Not too bothered, My lecky friend will get me one. How did the wood turning course go? I have the Record lathe very strange that one has to remove the belt cover , insert a spanner through the opening to hold the spindle from turning To remove chuck etc ____WHAT A FAFF.
I have sent away for some small magnets so that I can prop the wood turning chisels up for Pictures.
Still have not looked at all of them yet, or even tried the Tormek sharpening stuff.
Bought a nice Dewalt RAS the other day Excellent bit of kit. I have had two or three of the Dewalt RAS Saws before. This is a good- un
Did you get a digger,? if you did I have a Kubota Operators Manual here if you want it
Regards
Timber