Customer service from Record

[NeilO]

I have a Record BS300 Bandsaw, of which I managed to strip the thread on the tensioning bar on friday, having rang Record and explained they said they would post the piece....
Monday morning came and a delivery from Record, "big box for a threaded bar I thought" , but on opening it up Record have sent me the full tensioning assembly and is heavy duty to boot.....and does indeed look a hell of a lot beefier than the old unit.

so good old Record, taking care of customers =D> =D>

 

[Mcluma]

Record customer service is quality

 

[Shultzy]

I'll second that, my planer motor is overheating and they are replacing it next week.