Chop Saw goes bang!!!

[kinsella]

Colleagues
I have (or had) a Fox radial arm chop saw, i was using it at the weekend and just as i left go the trigger it went pop and flames jetted out of the trigger and also sparks. Just as well i wasnt holding it. I think it had an electric brake and as it went pop, it started up again and i had to run to the fuse board to just it off. See attached photos.

In the second photo, you can see what is called a "big switch" on the component part list with the resulting damage. Anyone know where i can buy a new part as it seems a shame to throw this away because of one failed part?

The model is Fox F36-200

 

[Racers]

Hi, kinsella

A quick google search came up with this

http://www.fox-machines.com/en/fox-mach ... c=21&sc=38


Pete

 

[kinsella]

Ta Pete
I'll email them to see if they can recommend a supplier, a shame to go out and buy a new bit of kit all because of one failed part!

Ken

 

[kinsella]

I have never come across a worst customer service, i'd now emailed them numerious times with no reply. My advise to anyone is stay well clear of Fox-Machines.

 

[No skills]

Well I dont know about that, Argos have been pretty bad.

Sorry to hear of your problem, might be worth phoning marshall and parsons - I dont know if they deal with fox but they might have a further lead for you.

 

[kostello]

this is cut and paste from http://www.foxmachinery.co.uk/acatalog/ ... Terms.html

which says that they warranty for 3 years the last 2 parts only......

not sure of this is any help













Product Sections

SHIPPING (Please read before placing an order).

Fox Warranty Terms

Fox Product List Below

Band Saws Fox

Chucks - Woodturning

Drill Presses

Dust Extractors

Lathes - Woodturning

Mitre Saws & Stands

Mixer - Plaster - Concrete

Morticers and Mortice Chisels

Nail Gun - Gas

Planer Thicknessers

Router Tables, No Volt Release Switch & Collet Extension

Sanders

Scroll Saw

Spindle Moulder

Table Saws

Thicknessers

Main Pages

Home

Welcome Page

Fox Warranty Terms

Online Catalogue | Fox Warranty Terms
Fox Warranty Terms and Conditions

PProduct Guarantee for Fox Machinery

INTRODUCTION

1.1 This guarantee applies only to Machinery (Machinery is anything with an electric Motor)
Accessories (Including Woodturning Chucks) only carry a 1 year guarantee

1.2 FOX UK supply machinery through a network of authorised dealers. It should be noted that your contract of sale is with the retailer from whom you purchased this product.

1.3 If you are not satisfied with this product you should in the first instance approach the retailer from whom you purchased it. Any damage must be reported within 14 days of receipt of goods.

1.4 Returning your product with a proof of purchase will assist in any claims procedure. We recommend that this is returned as close to your original purchase date as possible.

1.5 Problems arising from incorrect setup, adjustment or maintenance are the responsibility of the end-user and not covered by the terms of this guarantee. However support is available in the first instance from the retailer who supplied you and free technical support is available from
FOX UK on 01592 656188. We also recommend that users should seek such training locally before using or attempting to set up and adjust any machinery (please contact your retailer for recommendations in your local area).

2. GUARANTEE

2.1 In addition to the above, FOX UK guarantees that for a period of 3 years from the date of purchase, the components of this product will be free from defects caused by faulty construction or manufacture.
1st year Parts & Labour, 2nd & 3rd years - Parts only.
Note: Some industrial models only carry 12 months guarantee (As advised in the Fox catalogue beside the product) Chucks and accessories also only carry a 1 year guarantee

 

[kinsella]

Chaps thanks for advice, will now try find out when i bought it. I think it was longer than three years, but i think i bought it from Rutlands, maybe they might be able to help me.

We should start a "Who offers the worst customer care". The power of the people!!!!!!!