Axminster heavy duty delivery
- Thread starter Keith Smith
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DomValente
Established Member
Welcome to the forum Jim.
Dom
Dom
OPJ
Established Member
I had an unfortunate experience with Axminster's Heavy Duty delivery of my AW106PT recently, although they did at first offer to deliver it within one week of purchase. Although, I am in Bristol; not far from Devon really.
Due to some balls up in the office, I received a phone call totally out-of-the-blue from the driver, telling me he'd be at my home within the hour. I questioned this but he informed me someone had phoned home and been given the green light. Yet, I was at work all day and no-one else was home (besides the dog...).
I assumed mum was home early, I knew she'd be back after lunch anyway. But I got home after 5 to find a 150kg lump had been left on my drive and there I was, with absolutely no way to move it.
Fortunately, one of our neighbour's came to my aid with a trolley. And after removing all the packaging and loading it on top, we were able to get it inside the garage and in the dry for the night.
I've e-mailed and had an apologetic response from the Axminster sales manager, although my hopes of them offering me a free set of blades or even a mobile base at no cost haven't amounted to anything and I'm guessing it's a little too late now to ask? :wink:
Still, she assured me it wouldn't happen again and I have no real qualms about buying from or reccomending them in the future.
Due to some balls up in the office, I received a phone call totally out-of-the-blue from the driver, telling me he'd be at my home within the hour. I questioned this but he informed me someone had phoned home and been given the green light. Yet, I was at work all day and no-one else was home (besides the dog...).
I assumed mum was home early, I knew she'd be back after lunch anyway. But I got home after 5 to find a 150kg lump had been left on my drive and there I was, with absolutely no way to move it.
Fortunately, one of our neighbour's came to my aid with a trolley. And after removing all the packaging and loading it on top, we were able to get it inside the garage and in the dry for the night.
I've e-mailed and had an apologetic response from the Axminster sales manager, although my hopes of them offering me a free set of blades or even a mobile base at no cost haven't amounted to anything and I'm guessing it's a little too late now to ask? :wink:
Still, she assured me it wouldn't happen again and I have no real qualms about buying from or reccomending them in the future.
p111dom
Established Member
I think the thing to remember is that negative feedback always goes into print more readily than positive feedback and while on the rare occasion things may have been a day late or there's been a piece missing, Axminsters response has always been spot on. I bought a Jet Supersaw from them via eBay as an end of line with no guarantee or warranty. When it arrived I had trouble with the fence so tentatively gave them a call. Their response...'no problem we'll send you a new fence'. Then next day it arrived and the saw itself was with me within a week. Even my father wouldn't hesitate to recommend them. He bought some odds and sods including a band saw blade for a small burgess band saw which snapped instantly on first use along the weld line. He rang Axminster and their response was to send him 5 for free. I've dealt with companies before that offer great customer service Axminster always seem to go one better. =D> Overall 9.9/10
It's great if Axminster themselves read the forum so if you are reading Axminster the only negatives are that your website search is useless and your 'sales' are a little disappointing. £10 off a £300 item won't make anyone rush to buy one.
It's great if Axminster themselves read the forum so if you are reading Axminster the only negatives are that your website search is useless and your 'sales' are a little disappointing. £10 off a £300 item won't make anyone rush to buy one.
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