To cut a long story short, I have a Makita chainsaw which is 12 years old. I bought it second hand from a mate for about 50 quid IIRC. It's always been brilliant. Anyway it started developing starting and running problems. I gave it to a local machine man who diagnosed a faulty carburettor. I found a new carb off the web and gave it to him. The design had apparently changed. So I now had a useless chainsaw and equally useless £60.00 worth of carburettor.
About to abandon hope I sent the whole lot off to the Makita Service centre in MK with a covering letter explaining the situation, more than half expecting a negative response along the lines of "its not cost-effective to repair", etc.
Had a call this morning from a very pleasant chap saying its all done sir. So, I asked what the bill was, and he said "free of charge sir, no problems". They have even posted it off to me FOC too.
Now that is what I call Service!
Cheers
Andrew
About to abandon hope I sent the whole lot off to the Makita Service centre in MK with a covering letter explaining the situation, more than half expecting a negative response along the lines of "its not cost-effective to repair", etc.
Had a call this morning from a very pleasant chap saying its all done sir. So, I asked what the bill was, and he said "free of charge sir, no problems". They have even posted it off to me FOC too.
Now that is what I call Service!
Cheers
Andrew
