John Lewis Partnership card refunds

[RogerS]

Just be aware that if you get a new card prior to any refund being made to your account (goods sent back, for example) that JL do NOT monitor your old card account. The refund will simply go to that old card account and sit there unless you pro-actively ring up JL and tell them to move it to the new card account . DAMHIKT.

 

[Eric The Viking]

Hmm.

I had my JR card stolen at the airport in the USA recently. It was most probably at "security" (I am told this is not the first time by a long way - they are badly paid and background checks are poor...).

The thief spent about £150 on the card, while we were in the air and just afterwards. There was no quibble from JL's credit scheme people, and the refund was prompt (and new cards issued).

OK, we could easily prove the spending wasn't us, but even so, they were quick and efficient. I can't remember who runs their scheme but they seemed well schooled in the "JLP way".

Was yours a regular (scheduled) card replacement, or fraud, or something else?

 

[RogerS]

Hmm.

I had my JR card stolen at the airport in the USA recently. It was most probably at "security" (I am told this is not the first time by a long way - they are badly paid and background checks are poor...).

The thief spent about £150 on the card, while we were in the air and just afterwards. There was no quibble from JL's credit scheme people, and the refund was prompt (and new cards issued).

OK, we could easily prove the spending wasn't us, but even so, they were quick and efficient. I can't remember who runs their scheme but they seemed well schooled in the "JLP way".

Was yours a regular (scheduled) card replacement, or fraud, or something else?

I can't recall TBH. HSBC run their scheme I believe.

 

[Eric The Viking]

Think you're right -- couldn't remember. But the call centre people do seem properly trained (I closed my HSBC account because of dreadful service). JLP must have insisted.

 

[RogerS]

Could be front-office is part of the JL call centre set-up but the back office is HSBC.

 

[Myfordman]

I think it all depends on why the card was replaced.
If my card was lost, stolen or used fraudulently, I'd not want any linkage to my new card otherwise the original problem could start up again.
If your card had a chip fault or mag stripe problem then would they have kept the same card no?

A lot of the customer service cost savings are achieved by getting the customer to make the first move in the event of a problem these days which is why it is vital to check statements.