eBay help

[Doug B]

I bought an item off eBay which arrived damaged, I contacted the seller via eBay who offered me a full refund on his receipt of the item back to him. He has confirmed he has received it but says I need to tell EBay this so he can get his fees refunded before he refunds me.

I can't see how I do this as whatever I do on eBay to try & achieve this it sends me to paypal who I have just reopened my account with but for this purchase paid via credit card not using my this account,but all I keep getting is a message saying " we cannot process your request at this time"

Can anyone shed some light on what I should do to reclaim my money? Thanks.

 

[Walney Col]

Open a claim for item not as described.

 

[Baldhead]

If I were you I would inform my credit card company as they are jointly responsible for the purchase, if the seller does not get his fees refunded let him take that up with ebay, you should not be out of pocket, I have had a few problems with ebay and I think they purposely make it hard to negotiate there site for info.

Baldhead

 

[Doug B]

Thanks for the replies

I click the resolution centre link but the only options are to see the guides or see open disputes, which there aren't any, how do I open a dispute I don't seem to get that option.

I've spoken to my credit card company but as the seller is willing to refund me they don't see a problem for them to act on & say I need to follow procedure but I don't see how to do this on the paypal site?

 

[Jacob]

Hi Doug
He's telling lies and hoping to put you off. A straight dealer would refund without question, and pay for the item return (or ask you to dump it).

You go to "Help & Contact" button on top line,
then to "My item doesn't match the seller's description"
then "open a request" etc.
You also tell the seller that you are taking proceedings unless you get your money back pronto.
Then there's nothing else you can do except wait, and give him negative feedback.

Ebay/paypal are very good on returns for items bought via Paypal but I don't know how good they are otherwise. I never buy except with Paypal as it amounts to a guarantee.
Best of luck!

 

[Ali]

You have done the right thing, you should get your money back either way through paypal or if they don't help, your credit card company should. There is a "CALL ME" option on ebay help, I find it much better to talk to someone at their call centre who can help you. The resolution centre is long winded and takes time so either be patient or be active to get your money back sooner.

Sorry to derail the thread but I have a problem too, can anyone help? I sold an item (a printer) on ebay - the buyer claims he was from poland and wanted to know the address so some couriers could come pick it up. I didn't like this and asked for the sale to be cancelled, he paid me by paypal anyway. His registered address was in London so for seller protection I went ahead and sent the item by special delivery with tracking and signature confirmation as per ebay seller protection rules.

The buyer has now claimed he did not receive the item. I have tracking and the item was signed for by someone else at his address. He has opened up a dispute in German on ebay.de and I just wondered if anyone knows if I will still be protected by ebay's rules or should i put a claim in with royal mail/parcelforce?

 

[Jacob]

Sounds like a scam. Has he got good feedback i.e. 99% positive on over 100 deals? It's difficult to fiddle a good rating but not impossible e.g. buy/sell 1000s of cheapo things successfully, to cover one or two bigger scams. If he has negative feedback have a look and see what went on. If he has very low or poor feedback it's more likely a scam.
I'd put a claim in with both parcel service and ebay.

 

[blackrodd]

Open a claim for item not as described.

As above.
Same thing happened to me.
Open a claim in the dispute centre Item not as described and stress not fit for purpose and not, therefore, merchantable quality, after you have described what exactly is wrong with it.
Even second hand stuff must be fit to do what it is supposed to do unless you have bought it as damaged or broken, or parts only.
Even items that are declared no returns are not exempt and must be fit for purpose.
HTH Regards Rodders

PS, just re read you're post, you must be able to show a receipt for return posting and a tracking number as they will check that it has been signed for, by whom, date, time, and address.
The cheapest I have used is post office "Express 48", you will have a receipt, first lines of the address and a tracking number, etc which as I say, is what they are looking for.

 

[RogerP]

I bought an item off eBay which arrived damaged, I contacted the seller via eBay who offered me a full refund on his receipt of the item back to him. He has confirmed he has received it but says I need to tell EBay this so he can get his fees refunded before he refunds me.............

It's up to the seller to sort that out - tell him so and insist on your refund.

Have you paid your CC invoice which includes this item. If not deduct this amount before paying. This will concentrate the CC's mind on the problem.

 

[Mike.S]

Just for general info, note that the credit card company is only jointly liable if the item purchased cost over £100 (and under £30k). I would not recommend that you do not pay your credit card bill - fees and a damaged credit status will result.

 

[RogerP]

Just for general info, note that the credit card company is only jointly liable if the item purchased cost over £100 (and under £30k). I would not recommend that you do not pay your credit card bill - fees and a damaged credit status will result.

I had a problem and refused to pay that part of the CC bill. After a flurry of correspondence and phone calls the matter was settled properly, as they should have done in the first place, without me forcing the issue.

 

[Mike.S]

I had a problem and refused to pay that part of the CC bill. After a flurry of correspondence and phone calls the matter was settled properly, as they should have done in the first place, without me forcing the issue.

Glad it worked out for you on that occasion, though not sure that refusing to pay your bill and a flurry of correspondence qualifies as "without me forcing the issue"

What would have happened had your claim - or the OPs - been unsuccessful? My advice was general and based on having worked (in a past life) at the Financial Ombudsman Service, which deals with these disputes all the time.

 

[Doug B]

Thanks again for the replies, pleased to say after pointing out he could sort things out his end (thanks Roger P) he cancelled the transaction & I got refunded.

I should point out that the damage was the result of the courier who from the sounds of things falsified my signature as I didn't sign for it, in fact she was in such a rush to get off it wouldn't surprise me if it wasn't her who'd caused the damage, but that's just conjecture.

Cheers.

 

[RogerP]

Great! All's well that ends well