Mike.C
Established Member
Hi All,
How many times have you heard the phrase "I hope that i am not speaking too soon"
It was only on this forum last Tuesday that i was singing the praises of Axminster. Yet 3 days later after spending another few hundred pounds they have sh-t on me from a great height.
Last year i purchased several Japanese saws and among these was a Hassunme crosscut saw. Since then i have used this particular one about 3 or 4 times at the very most.
Yesterday was one of these occasions. I was cutting a small housing joint in a piece of pine when all of a sudden the blade bent slightly and a half inch spilt appeared on the top, right where the handle meets the blade.
Those of you that are familiar with this saw will know that it has a long handle and when using it for this sort of joint i would be holding the saw horizontally and so there would be no way that any sort of excess pressure would be placed on the blade.
I contacted Axminster today and after placing an order i told them about the saw. After looking at my passed purchases i was surprised to hear that it was 13 months ago since i bought the saw. I said that this may be the case but i would expect it to last a lot longer. To this she replied well those saws are a bit flimsy.
To cut a long story short i was told that there was nothing they could do about it.
Now i realise that it was out of warranty, but as it was only by a month i would except them to have been of some help. More to the point i would have thought that they would want to know why this blade spilt for no reason at all.
I will say what i said last Tuesday (up until now) i have never had a problem with Axminster. But it is this very point that has made things worse, because now rather then looking at them as a company who are first class, i am seeing them as a company that dump on me at the first sign of trouble.
This saw only cost £15.03 and a replacement blade is only £7.43, so most people who say what the heck. But i am thinking after spending a lot of money with them (over a £1,000 in the last month) if this is their reaction for a relatively cheap product, what will they do if one of my machines go wrong?
Regards
Mike.C
How many times have you heard the phrase "I hope that i am not speaking too soon"
It was only on this forum last Tuesday that i was singing the praises of Axminster. Yet 3 days later after spending another few hundred pounds they have sh-t on me from a great height.
Last year i purchased several Japanese saws and among these was a Hassunme crosscut saw. Since then i have used this particular one about 3 or 4 times at the very most.
Yesterday was one of these occasions. I was cutting a small housing joint in a piece of pine when all of a sudden the blade bent slightly and a half inch spilt appeared on the top, right where the handle meets the blade.
Those of you that are familiar with this saw will know that it has a long handle and when using it for this sort of joint i would be holding the saw horizontally and so there would be no way that any sort of excess pressure would be placed on the blade.
I contacted Axminster today and after placing an order i told them about the saw. After looking at my passed purchases i was surprised to hear that it was 13 months ago since i bought the saw. I said that this may be the case but i would expect it to last a lot longer. To this she replied well those saws are a bit flimsy.
To cut a long story short i was told that there was nothing they could do about it.
Now i realise that it was out of warranty, but as it was only by a month i would except them to have been of some help. More to the point i would have thought that they would want to know why this blade spilt for no reason at all.
I will say what i said last Tuesday (up until now) i have never had a problem with Axminster. But it is this very point that has made things worse, because now rather then looking at them as a company who are first class, i am seeing them as a company that dump on me at the first sign of trouble.
This saw only cost £15.03 and a replacement blade is only £7.43, so most people who say what the heck. But i am thinking after spending a lot of money with them (over a £1,000 in the last month) if this is their reaction for a relatively cheap product, what will they do if one of my machines go wrong?
Regards
Mike.C