TOP MARKS

[pip1954]

hi i bought a ts200 saw second hand a year or so ago all seemed well for a while then i noticed the blade started to wobble a small amount after awhile it got worse so i looked into getting new bearings, so i bought bearing (brand name) striped it down put new bearings in then rebuilt it again all seemed well, hmm not for long the wobble came back, so what to do now ,well i spoke to axminster and they said they could order them from there supplier the parts i needed but it would take some 12 weeks to arrive , i ordered all the parts to make the shaft that bolts in so all parts were new .
i waited for the parts the delivery date was mid august,then late july i got an email my parts was on there way :lol: , parts arrived and they were much tighter so i had to freeze some parts and heat others to get them together, then striped the saw once again when i had finished the blade it was tight as a nats whatsit .
what a difference fantastic clean tight cut .
SO TOPS MARKS to axminster for a great service.
what a good company very helpful =D> =D> =D>

 

[axe]

Forgive me, but how can 12 weeks delivery be considered good service?

 

[wallace]

So what was the difference between the bearings you got and axminsters. I cant imagine they would be using SKF or similar

 

[MARK.B.]

Forgive me, but how can 12 weeks delivery be considered good service?

The delivery time is not the fault of Axminster but those that supply parts to them .


Glad to hear the ts is now up n running with no problems

 

[woodaxed]

tbh 12 weeks takes the waters i had one of the belt sanders just after the end of the warranty one of the bearings went so ordered a new one took about 4 days when i took the machine apart the bearing had taken out the shaft its on so spoke to axminster price of shaft £15-00 thought thats ok
i was told delivery would be 3 months as they dont keep them in stock what company doesnt keep a full set of parts in stock ffs so i told them where to put there shaft and there tools and wont use them again its still under my bench collecting dust. they seem to get all there rubbish from china now .

 

[RogerS]

tbh 12 weeks takes the waters i had one of the belt sanders just after the end of the warranty one of the bearings went so ordered a new one took about 4 days when i took the machine apart the bearing had taken out the shaft its on so spoke to axminster price of shaft £15-00 thought thats ok
i was told delivery would be 3 months as they dont keep them in stock what company doesnt keep a full set of parts in stock ffs so i told them where to put there shaft and there tools and wont use them again its still under my bench collecting dust. they seem to get all there rubbish from china now .

Out of curiosity which belt sander?

 

[andersonec]

tbh 12 weeks takes the waters i had one of the belt sanders just after the end of the warranty one of the bearings went so ordered a new one took about 4 days when i took the machine apart the bearing had taken out the shaft its on so spoke to axminster price of shaft £15-00 thought thats ok
i was told delivery would be 3 months as they dont keep them in stock what company doesnt keep a full set of parts in stock ffs so i told them where to put there shaft and there tools and wont use them again its still under my bench collecting dust. they seem to get all there rubbish from china now .

If a company that sold as many machines as they do, held in stock every single spare part for every machine just in-case something went wrong, I would love to see the size of the warehouse to house them. You must remember these are 'retailers' not manufacturers.

Which shop are you going to use who stock all these spare parts?

Andy

 

[woodaxed]

was a AS408 Belt & Disc Sander 4" belt sander

not saying they should keep all the parts but if ive had the shaft go i bet many other people have had it go
i did work in the service industry years ago and the company i worked for would have been out of business in a week
with stock and supplies like that.

also the belt doesnt have a tensioner it relies on the weight of the motor and when the belt stretches the motor shaft hits the casing

 

[pip1954]

oohh some people are so touchie, the parts came from abroad and was told up front how long they would be, and they came early !! i did not check the make of bearings, but the fit was much tighter fit and all parts fitted together and were spot on very happy with the service and the parts .
i was and still am pleased with axminster i have yet to have a problem with them, but it seems from the mixed replies that they have p*ssed of some people.
as far as delivery time i was happy they could still get the parts to fit my saw as it must be five years or more old, i was given all the information up front and it was my choice they were very honest about where they were coming from and was happy with the price £ 22-00 inclueding p&p, i thought that was a very good price, i paid nearly as much just for a pair of bearings with p&p before.

 

[RogerS]

was a AS408 Belt & Disc Sander 4" belt sander

not saying they should keep all the parts but if ive had the shaft go i bet many other people have had it go

Why do you think other people have had it go? On a sample of one, that is pretty p*ss poor statistical analysis.

Looking at that sander, it costs a bit over £200. I'd like to see you go out to the high street and try and get a bit of consumer electronics repaired or a spare part for an item costing that much.

 

[RogerS]

tbh 12 weeks takes the waters i had one of the belt sanders just after the end of the warranty one of the bearings went so ordered a new one took about 4 days when i took the machine apart the bearing had taken out the shaft its on so spoke to axminster price of shaft £15-00 thought thats ok
i was told delivery would be 3 months as they dont keep them in stock what company doesnt keep a full set of parts in stock ffs so i told them where to put there shaft and there tools and wont use them again its still under my bench collecting dust. they seem to get all there rubbish from china now .

If a company that sold as many machines as they do, held in stock every single spare part for every machine just in-case something went wrong, I would love to see the size of the warehouse to house them. You must remember these are 'retailers' not manufacturers.

Which shop are you going to use who stock all these spare parts?

Andy

Well said. Seems to me that some people have a pretty tenuous grasp on the realities and economics of business.

 

[Jacob]

tbh 12 weeks takes the waters i had one of the belt sanders just after the end of the warranty one of the bearings went so ordered a new one took about 4 days when i took the machine apart the bearing had taken out the shaft its on so spoke to axminster price of shaft £15-00 thought thats ok
i was told delivery would be 3 months as they dont keep them in stock what company doesnt keep a full set of parts in stock ffs so i told them where to put there shaft and there tools and wont use them again its still under my bench collecting dust. they seem to get all there rubbish from china now .

If a company that sold as many machines as they do, held in stock every single spare part for every machine just in-case something went wrong, I would love to see the size of the warehouse to house them. You must remember these are 'retailers' not manufacturers.

Which shop are you going to use who stock all these spare parts?

Andy

Well said. Seems to me that some people have a pretty tenuous grasp on the realities and economics of business.

Speak for yourself! The motor trade and many engineering businesses are served by a network of spares suppliers and can get usually their hands on anything, often the same day. Axminster should be able to do the same as a matter of course, without having to stock everything themselves.

 

[Eric The Viking]

Speak for yourself! The motor trade and many engineering businesses are served by a network of spares suppliers and can get usually their hands on anything, often the same day. Axminster should be able to do the same as a matter of course, without having to stock everything themselves.

Jacob, you crease me up sometimes!

How many cars are there per 1,000 people?
How many TS200s?

How much does a typical car cost?
How much does a part cost (don't forget fitting)?
Who is making what margin on spares?

Where is this 'matter-of-course' supply-chain going to get its living from?

If it's mission-critical, you protect it with some sort of service contract.

Can't do that, because it's not cost-effective for you? Then perhaps Axminster have it right - the channel can't sustain the stock costs involved for that class of machine.

Of course, there are freelance/independent woodworking machinery service engineers (there are some members here), but they're a rare breed. They serve businesses where down-time is really expensive - timber converters, large-scale manufacturers, etc., and a few public sector entities that have money to burn.

That's not me. I doubt it's you either. Given the constraints of my 'position in life', Axminster offers a quality of service and value-for-money that's truly hard to find elsewhere.

But keep 'em coming

E.

 

[axe]

I am still not convinced that three months is worth praising?

Anyway, I had some stuff delivered from them yesterday and the quality is so poor it's going back.

I filled in the on-line returns form last night and it will be interesting to see how long they take to sort it out

 

[Jacob]

I am still not convinced that three months is worth praising?

Of course it isn't. OK so they can't do next day but a week should be enough. They shouldn't sell stuff which they can't back up with a bit of service, even if it's only to get spares from another source. All it needs is a part number.

 

[RogerS]

I am still not convinced that three months is worth praising?

Anyway, I had some stuff delivered from them yesterday and the quality is so poor it's going back.

I filled in the on-line returns form last night and it will be interesting to see how long they take to sort it out

To be honest, with your constant negativity and carping towards Axminster both here and over on the other forum, I reckon they could have given you the stuff for free and you'd still whinge and send it back.

 

[Jacob]

Speak for yourself! The motor trade and many engineering businesses are served by a network of spares suppliers and can get usually their hands on anything, often the same day. Axminster should be able to do the same as a matter of course, without having to stock everything themselves.

Jacob, you crease me up sometimes!

How many cars are there per 1,000 people?
How many TS200s?

There are a lot of large and small producers of relatively small runs of products who give good back up. It's not unusual at all.

.......


Where is this 'matter-of-course' supply-chain going to get its living from?

From selling the main product. Good back up helps sales.

..... Then perhaps Axminster have it right - the channel can't sustain the stock costs involved for that class of machine.

Then they should warn the punters that these machines are not easily serviceable.
I for instance bought a combi from them some years back. Axminster weren't that good at dealing with some initial complaints but SCM are spot on, so no prob long or short term. If I'd had the probs of our OP I would be very p|ssed off and make sure I didn't buy more from them, as far as possible.

I don't know why you find it difficult to understand Eric.

 

[Eric The Viking]

I am still not convinced that three months is worth praising?

Anyway, I had some stuff delivered from them yesterday and the quality is so poor it's going back.

I filled in the on-line returns form last night and it will be interesting to see how long they take to sort it out

I'm not 'praising' a 3-month delay, but I don't see how that can be Axminster's fault.

If you're not regarding spares supply as a business in its own right, spares cost money. It's stock you have to hold, with associated overheads and the opportunity cost therein. I know from personal experience that decisions about that can be tough - for new products you have to guess what your stock levels should be, and every pound spent on spares is a pound that can't go on stock to sell. You always have to take a view about what's likely to fail, that you should stock spares for it.

I know the design of the TS200 too. If I understood the OP correctly, it was the arbour itself, loose around the bearings - that's an unlikely-to-fail piece, unless the saw was abused (the OP said this one was secondhand, so hard to say what it's history was). You wouldn't keep the arbour shell as a spare, just-in-case.

In any case, they under-promised and over-delivered, if you see what I mean, which can't be bad. And it's mended and running again.

Will you keep us informed regarding progress on your return?

E.

 

[Eric The Viking]

Speak for yourself! The motor trade and many engineering businesses are served by a network of spares suppliers and can get usually their hands on anything, often the same day. Axminster should be able to do the same as a matter of course, without having to stock everything themselves.

Jacob, you crease me up sometimes!

How many cars are there per 1,000 people?
How many TS200s?

There are a lot of large and small producers of relatively small runs of products who give good back up. It's not unusual at all.

.......


Where is this 'matter-of-course' supply-chain going to get its living from?

From selling the main product. Good back up helps sales.

..... Then perhaps Axminster have it right - the channel can't sustain the stock costs involved for that class of machine.

Then they should warn the punters that these machines are not easily serviceable.
I for instance bought a combi from them some years back. Axminster weren't that good at dealing with some initial complaints but SCM are spot on, so no prob long or short term. If I'd had the probs of our OP I would be very p|ssed off and make sure I didn't buy more from them, as far as possible.

I don't know why you find it difficult to understand Eric.

I don't find it difficult to understand.

I've worked in factory-level customer support. I've trained trainers, for front-line call centres, I've written support plans for new products, and been the factory escalation manager for some very expensive problems. I've helped to design serviceability into products, and helped to calculate how much inventory gets syphoned off into the support chain during new product introductions. I've also done discontinuance and obsolescence planning.

It's a hard balance to strike - support costs big money, and that ends up on the price ticket, one way or another. The trick is making sure lessons are learned - that you know why things fail, that you subsequently design those failures out and have processes to fix issues as quickly as possible, and that you keep improving. That way, everyone wins, as costs come down, and the failures don't happen out in the installed base of products.

In my experience, albeit limited, Axminster do those things. I'm not contrasting them with other suppliers, as I don't have the experience. But I can draw parallels with my old industry, and the little I have seen is very good.

Regarding your combi, incidentally, how long ago was it, and what was the price difference between the two machines?

E.

PS: I think you're being a bit selective about your quoting. I'd think if you're spending upwards of £20,000 on a machine (which is, after all, only a domestic vehicle purchase these days), you'd get staggeringly good service - far better than from the motor trade.

 

[RogerS]

......

PS: I think you're being a bit selective about your quoting. .....

That is par for the course as far as Jacob is concerned.