The foot hut safety products - warning

[Daven]

Tried to buy a pair of safety shoes last month from this company http://www.foothut.co.uk/ - nearly a month later, no shoes, no response to emails and I have since found a few other warnings on various websites.

They also trade on ebay as Vangard Safety Products - could well be the sign of a company in trouble! Not sure if I will get my money back - stupidly paid on debit card rather than credit card - bank will try though so fingers crossed!

Dave

 

[Max Power]

Sorry to hear that Dave, hope you get sorted, as you say its much safer to use credit card when dealing with unknown companies

 

[Daven]

Thanks Alan, The annoying thing is I normally do and check out the site owners etc but slipped up on this one!

Had another look today and it looks like he used to trade as Titan Safety PPE Distribution Ltd - seems like Mr Hall has been busy! Shame he doesn't put the same time into sending goods out as he does posting on web blogs, forums and his web site/s :evil:

4 more days and I get the bank involved!

Dave

 

[Max Power]

Any update Dave?

 

[Daven]

Hi Alan,

Still no contact, goods or refund - didn't get a chance to call the bank Friday so first thing Monday..... :evil:

Regards

Dave

 

[speed]

they trade under several names.
i orded some work trousers from projob distrobution, after 3 weeks i had no trousers sent email with no reply 3 times about 3 monts later they turned up with a email saying staff problems sorry for the delay.

after a google i found loads of bad reviews for all the company websites,the website looks all proffesional but dont be fooled. i wont use them again

 

[JMcK]

Dave,

In relation to paying with a Debit Card, if it is a Visa card this may be of interest:

http://news.bbc.co.uk/2/hi/programmes/w ... 082599.stm

 

[Daven]

they trade under several names.
i orded some work trousers from projob distrobution, after 3 weeks i had no trousers sent email with no reply 3 times about 3 monts later they turned up with a email saying staff problems sorry for the delay.

after a google i found loads of bad reviews for all the company websites,the website looks all proffesional but dont be fooled. i wont use them again

Thanks - more ammunition, If they are legit, then I cant see why they don't contact their customers. Surely the credit card companies and banks must be getting fed up with the cost of administering their account!

Dave,

In relation to paying with a Debit Card, if it is a Visa card this may be of interest:

http://news.bbc.co.uk/2/hi/programmes/w ... 082599.stm

Thanks John, that is useful. The card I used is a Visa Debit so I may be lucky!

Dave

 

[Daven]

Called bank today - dispute is underway Fingers crossed I will get my money back soon!

Dave

 

[Daven]

Well well - got an email from the foot hut today apologizing for the delay and will be refunding. Mmmm should I trust them? Think not! :wink:

Dave

 

[Dibs-h]

Well well - got an email from the foot hut today apologizing for the delay and will be refunding. Mmmm should I trust them? Think not! :wink:

Dave

I suspect it's the Chargeback process kicking in and the Merchant realising that the Nbr of Chargebacks is taken into consideration when their Provider re-negotiates their rates\service - or in some cases terminates the service.

Should have the money back in your account within 28 days (max).

 

[Daven]

I suspect it's the Chargeback process kicking in and the Merchant realising that the Nbr of Chargebacks is taken into consideration when their Provider re-negotiates their rates\service - or in some cases terminates the service.

Should have the money back in your account within 28 days (max).

Hope so Dibs - need the money for a router table insert ;-)

Dave

 

[Dibs-h]

I suspect it's the Chargeback process kicking in and the Merchant realising that the Nbr of Chargebacks is taken into consideration when their Provider re-negotiates their rates\service - or in some cases terminates the service.

Should have the money back in your account within 28 days (max).

Hope so Dibs - need the money for a router table insert ;-)

Dave

Useful reading,

http://www.moneywise.co.uk/news-views/2 ... chargeback

Last time I did one - HSBC paid up in around 3 weeks.

 

[Daven]

Thanks Dibs - that is useful too - I am just writing to my bank as they have written saying I had made the purchase and if it wasn't me I should write to them to let them know why I don't recognisee the transaction! Wonder what language I was speaking when I called them! :evil:

Dave

 

[Daven]

Wahay - got my money back today. Bit of form filling for the bank and it has finally been paid back into my account! :lol:

Thanks for the advice guys - it came in useful dealing with the bank!

Dave