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I have had two or three orders from them in the last few months, always arrived next working day.
 
Just ordered the pen making kit, and it arrived next day, so no complaints from me, but watch this space :roll:

PS: Kit was on offer, and I got a free delivery offer as well, yes I'm a tightwad, but who cares?
 
Hi HL,

houtslager":a172swdf said:
Blimey, looks like all the moaning and groaning online abut them seems to be paying dividends :D

When Rutlands have your items in stock there is normally never an issue, their service is great.

However, the problems ALWAYS ARISE when they are short of stock, or are waiting for stock to arrive and that is when they show that they have no concept of customer service.

Thanks,
Neil
 
Ordered some bits on Sunday evening at around 9pm and it arrived this morning (Tuesday) at 7am. No complaints here.
 

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