Morrells colour matched pigmented lacquer - wrong shade

[siggy_7]

I ordered in some water based pigmented lacquer from Morrells; instructions were to mix to another manufacturer's shade which they said they could do. I've done a test panel this evening and it's definitely off - I was expecting a cream/ivory colour but it's got a darker more biscuity hue. Has anyone got any experience of addressing this issue - I presume as it's colour match to an extent I would be expected to lump it rather than ask for another tin to be made? Can a mix be corrected by adding in colour or base, in this case I presume I would need to get hold of and add in some of the base white?

 

[Trevanion]

No harm in calling Morrells and asking for advice.

If they were supposed to match the colour to another manufacturer's colour scheme and the shade is wrong that's their fault. I wouldn't risk trying to correct the paint yourself and ending up with a useless tin of paint because it didn't mix right.

 

[sunnybob]

return it. They havent done what you asked, its a warranty problem.

 

[Phil Pascoe]

I'm a little surprised there was no disclaimer when they offered to do a mix to someone else's colour chart.

 

[sunnybob]

as long as he has the agreement to match the colour in writing, they have not fulfilled their contract. simple.

 

[Phil Pascoe]

and the chance of that is?