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Manufacturers' guarantees

UKworkshop.co.uk

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Student

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Has anyone any experience of De Walt's extended 3 year warranty? I bought a DW 755 thicknesser in mid-October and then went on holiday for over 2 weeks and have just got around to looking at the leaflet about the 3 year guarantee. This says that the product must be registered within 4 weeks of purchase. I can see that they wouldn't want purchasers to use a tool for several months before registering it but 4 weeks seems a bit short. If you order a tool and pay for it, then wait for a fortnight for delivery then take a fortnight to unpack it, you're already past the 4 week deadline. In my case. delivery was a few days after I paid for it, it was a couple of days before I unpacked, then used it for a couple of days and then I went on holiday. The problem is that, on the DW website, there doesn't seem to be any way of querying their deadline.
 

RogerS

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Sorry...tough. Welcome to the real world. It's not worth your time or effort in trying to pursue this. Once upon a time when companies cared about customer service but not now.
 

marcros

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send it off as requested. you will have consumer law on your side if it goes wrong, which it probably won't.
 

sunnybob

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Register it anyway, but your contract is with the seller. Make sure you keep the till receipt. If you have a problem you go to where you bought it. They have to sort it with the manufacturer.
The makers warranty forms are more about market research.
 
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