Kaspersky cust service poor suggestions for alternatives pls

[Graham Orm]

I've paid for the Kaspersky internet security for 3 years now and have been happy with the protection. However in the last 6 months I've had a few glitches which have lead to me contacting their 'customer services'. I've logged on to their site and after lots of searching the first time found the contact page, then opened a case. Each time it has taken a week for them to respond, which in my book is the polar opposite of 'service'. I've exchanged emails with them over it and they say they are based in the UK but don't have the staff to be able to act any quicker.
On one occasion the thing had crashed and wouldn't run, I uninstalled it as instructed by the error message and was unable to reinstall. I was then a full week with no protection other than the windows provided stuff.
My current issue is that it has just started insisting on running a scan at 8am. I have changed and saved this to 2am and left the computer on to do it, but it reverts to the default setting on its own. Consequently at 8am every day unless I cancel the scan the computer is unusable until the scan is finished.

My current year is up in a month and I plan to revert to AVG, which is the product I used before. Anyone got any other suggestions? Anyone got anything to add about Kaspersky? Reasons not to leave them?

Cheers chaps.

 

[Random Orbital Bob]

I work in IT and if you ask around the smart developers they all say that Norton is now a joke but that McAfee is King. You can pick up the latter for 3 PC's for just under £30. That's my recommendation.

 

[Graham Orm]

Thanks Bob. McAfee used to be given away with every computer at one stage, I used it many years ago and wasn't impressed, however things change rapidly in computing I guess. I'll bear it in mind. Thanks.

 

[RogerP]

Upgrade to Ubuntu and you won't need any of that malarkey at all

 

[carlb40]

Microsoft security essentials. Free and very good. I have been using it for nearly 3yrs now without a hitch.

 

[Baldhead]

On the laptop I use Eset and have done for several years now, never had a problem.

Baldhead

 

[joethedrummer]

hello wood fiddlers,
we use,,, avast ,,,but what would i know, i can"t turn a bit of wood properly,,,!!!

 

[Paul Chapman]

I've used ESET for the last few years and have found it very good http://www.eset.co.uk/Home

Cheers :wink:

Paul

 

[RogerS]

Upgrade to Ubuntu and you won't need any of that malarkey at all

LOL...or an even fruitier option :wink:

If people added up just how much time they waste faffing around with things like this, they'd soon see the light!

 

[cambournepete]

Work just dumped Eset because of several "issues" - I don't know the detils.
We've just changed to webroot.

At home it's Microsoft Security Essentials - lightweight and not noticed any issues.

 

[monkeybiter]

Ex AVG user, using AVAST now for several years with no issues on 6+ machines.

 

[joethedrummer]

Ex AVG user, using AVAST now for several years with no issues on 6+ machines.

Similar boat , but only 2 machines

 

[Sheptonphil]

Depends on the operating system. AVG 2014 can cause issues with XP, MS Security essentials is no longer supported on XP,

For win 7 MS SE is fine for most users, those who want full cover, we use Norton Internet Security, 360 is a nightmare on most machines, real bloat ware. ESET is coming up on the rails now though. Win 8 (spit) won't let you install MS SE, says already installed, but allows NIS 2014 to sit alongside it and take control.

Really a case of take your pick.

Phil

 

[JustBen]

I've used the free version of avast for 14 years now without a single Trojan/virus/any other nasty.
I use it on all my laptops/PCs and any other machine that comes my way for 'tuning'.

 

[Graham Orm]

Looking like I'll give avast a go. Many thanks for all the input guys.

 

[Benchwayze]

Upgrade to Ubuntu and you won't need any of that malarkey at all

LOL...or an even fruitier option :wink:

If people added up just how much time they waste faffing around with things like this, they'd soon see the light!

That's all very well Roger.. But I just got a PC that finally works, albeit Windows operated.
I am a bit leary of installing Ubuntu, or Linux or whatever, because I know it could louse everything up again.
I think it has something to do with 'Better the Devil you know, than the Angel you don't', yes? :lol:

 

[Graham Orm]

I sent an email to Kaspersky, to the only address I could find asking for my original order number as I no longer have it and apparently need it to cancel my automated renewal. 5 Days later I received an email saying my mail had been forwarded to another department, 2 days on from that another mail has arrived telling me to re send the mail to yet another department.

How do they stay in business???

 

[MMUK]

I sent an email to Kaspersky, to the only address I could find asking for my original order number as I no longer have it and apparently need it to cancel my automated renewal. 5 Days later I received an email saying my mail had been forwarded to another department, 2 days on from that another mail has arrived telling me to re send the mail to yet another department.

How do they stay in business???

By not allowing you to cancel your subscription :wink:

 

[Graham Orm]

I sent an email to Kaspersky, to the only address I could find asking for my original order number as I no longer have it and apparently need it to cancel my automated renewal. 5 Days later I received an email saying my mail had been forwarded to another department, 2 days on from that another mail has arrived telling me to re send the mail to yet another department.

How do they stay in business???

By not allowing you to cancel your subscription :wink:

That ain't going to happen!! :wink:

 

[Robbo3]

I posted this in another thread about free anti-virus.

Microsoft Security Essentials is very good if you are computer & internet savvy.
- http://windows.microsoft.com/en-US/wind ... s-download

Or there are other well known free anti-virus programmes ie,
Avast - http://www.avast.com/en-us/index
Avira - http://www.avira.com/en/index
AVG - http://free.avg.com/us-en/homepage
that will make you jump out of your skin if you come across something nasty whereas MSE just presumes that you intended to click that nasty link & just lets it happen.