BT Praise

[Harbo]

My broadband has been getting slower and slower, so much so that I gave up looking at video links.
It reached a head when I tried to download my SatNav map upgrade that was going to take 110 hours @15Kbps!
I emailed BT in anger and, much to my surprise, they phoned within an hour. An Engineer came out the next day, tested everything and replaced the inlet main socket to a new type. Magic - I was getting 2.6Mb which is unheard of in our village?
Map download took 3.5 hours at 170kbps which is much more acceptable?

I was amazed that something like a socket could have had such an effect but more shocked at BT's fast response!
Somebody must have shaken them up?

Rod

 

[BrianD]

Remarkable. Maybe folks are motivated by worrying about their jobs?

Now if this could rub off on Virgin Broadband we would all have a party!

Do you think it could some type of virus thing that could be could by several other service companies? There is always hope.

 

[wobblycogs]

If you suspect that your internet connection is slower than it should be it's worth kicking up a bit of a fuss. When we moved into our current house in the middle of town the engineer came out to connect the phone and I asked him what speed we would likely achieve. His fancy measuring device said about 6Mb/sec apparently due to the distance to the exchange which is what we actually achieved. I was pretty disapointed living in the middle of town.

Scroll forward a year and something goes wrong with the line. The BT guy gets up the local pole has a fiddle and we are re-connected only this time at 6Mb/sec. So either they moved the exchange or the original line wasn't up to standard.