Good morning devonwoody....
Well what a surprise.... we are also with Virgin... except our price is currently around £54 and going up again by £3.50 this month too.... except its not..!!
We finally bit the bullet and took an offer from Vodafone for their Superfast2 package.... 63mb b/band + phone... £23 p/m for 18 months with the 'warning' it will go up by £3 at the end of the 18months. Also included was a £100 gift voucher, you could choose from John Lewis, M&S, Currys or Amazon. PLUS... an Amazon Echo Dot as well :shock: :mrgreen: =D> =D> (however this deal finished on Tuesday... i'm sure another will be along soon tho :wink: )
So we signed up on Sunday. Rang Virgin on Monday, and was put on hold for 55 mins..!! The guy tried his best to make us stay.... "how about if we look at your package and see what we can do.?" no thanks.... we're leaving, and gave 30 days notice.
Tuesday evening my mobile rings.... "i recognise that number..." i says, its Virgin. Sure enough there was a very polite but rather difficult to understand (if you get my drift) lady offering an 'amazing' deal if we wanted to stay.... "no thanks.... you can even offer it for free and i still wont take it, if you cant treat old customers the same as you do new ones then we're leaving...."
So currently we are on 30 days notice with Virgin. We have Vodafone coming to install on 24th (i say Vodafone... it'll probably be BT Openreach), the b/b from Virgin will cease on 9th Oct so there will be a little bit of overlap. And we want V/fone to 'port over' our old landline number.
We change our car insurance every year.
We change our house insurance every year.
We change our contents insurance every year.
We change our travel insurance every year.
We check/change our energy supplier every year.
We constantly monitor our mobile/sim deal.
We even changed banks recently (went to M&S as theres a massive store just 20 mins walk from us and the bank in store is open during store hours 7 days a week, unlike the Halifax that was a 15 min drive away and only open during normal business hours)
So why oh why do we stick with the same b/b provider.? Because more people know our landline number than people who know our mobile number(?)
Bite the bullet.... do it....!!
Nick
Oh.... a friend has just done the same, except he went from Virgin to SSE, who even offered to pay his 'penalty' fee =D>