Eric The Viking
Established Member
- Joined
- 19 Jan 2010
- Messages
- 6,599
- Reaction score
- 76
I've used Scan Computers for many years for computer bits. The only real drawback in the past has been that they used to use Citylink as their carrier.
I know Citylink were discussed here at the time they went bust, and people's experiences were very mixed. All I can say is that round here they were truly awful, which I put down to terrible management (in my experience middle managers really dictate the corporate culture). It was so bad that at one point I was actually in correspondence with Scan's marketing department about it, and I did indeed move my (small) business elsewhere for a while.
Predictably, Scan have now had to find a new carrier and selected DPD. I hadn't ordered from Scan for a while, so had no experience of the new arrangement. But I had to place a fairly urgent order yesterday.
So I was pleased and highly amused to get a text message this morning, quoting a one-hour delivery window, and a link to DPD's web site, where I found this:
On the map are pins for Tim and for my address. I assume at least one of them moves about if you refresh the page ;-) It's only 0930h (and I ought to be working!), but I'll report back on how it goes.
Having recently tried to sort out chaos caused by Pitney Bowes, i.e. eBay's "Global Shipping Program," when I ordered the wife some shoes from America and got sent a security camera from Canada (apparently, eBay has no mechanism for sorting out this sort of mess, or even noticing you're telling them), it's great to see something that seems to have been really well-integrated and thought through.
So far, it seems to be an example of "really getting it right" from a customer perspective. I'm still worried about the possibility of a text message saying "Tim's got a puncture," or worse, "Tim's been knocked off his tricycle!" (we're the blurdy "Green" capital of the EU -- any insanity is possible this year, it seems).
In the absence of anything like that, it looks like a VAST improvement, which I don't resent paying a tenner for.
E.
I know Citylink were discussed here at the time they went bust, and people's experiences were very mixed. All I can say is that round here they were truly awful, which I put down to terrible management (in my experience middle managers really dictate the corporate culture). It was so bad that at one point I was actually in correspondence with Scan's marketing department about it, and I did indeed move my (small) business elsewhere for a while.
Predictably, Scan have now had to find a new carrier and selected DPD. I hadn't ordered from Scan for a while, so had no experience of the new arrangement. But I had to place a fairly urgent order yesterday.
So I was pleased and highly amused to get a text message this morning, quoting a one-hour delivery window, and a link to DPD's web site, where I found this:
On the map are pins for Tim and for my address. I assume at least one of them moves about if you refresh the page ;-) It's only 0930h (and I ought to be working!), but I'll report back on how it goes.
Having recently tried to sort out chaos caused by Pitney Bowes, i.e. eBay's "Global Shipping Program," when I ordered the wife some shoes from America and got sent a security camera from Canada (apparently, eBay has no mechanism for sorting out this sort of mess, or even noticing you're telling them), it's great to see something that seems to have been really well-integrated and thought through.
So far, it seems to be an example of "really getting it right" from a customer perspective. I'm still worried about the possibility of a text message saying "Tim's got a puncture," or worse, "Tim's been knocked off his tricycle!" (we're the blurdy "Green" capital of the EU -- any insanity is possible this year, it seems).
In the absence of anything like that, it looks like a VAST improvement, which I don't resent paying a tenner for.
E.
