My Mac 10 refuses to 'Wake-Up'! PROBLEM SOLVED. THANKS!

[Benchwayze]

I bought a Mac 10, (Over a grand's worth!) a few months ago. I was advised never to shut down, but instead put the computer to 'sleep'. Last night I did the usual thing, and this morning nothing I do will rouse the perishing thing!

I unplugged it from the supply left it for a few minutes then plugged back in. The power button then switched the machine on OK, and I heard the 'chord' as usual, but the screen remained blank. It is still 'asleep'. This is the latest in a series of problems since I bought the infernal thing, in addition to getting used to an ass about face scroll, no delete button, and other irritating foibles of Mac.. So unless someone on the forum has an answer that I can't find on the net, the Mac goes back into its box, and into the attic.

Hopefully someone has an idea that really does work, as I don't want to waste a four figure sum. If I can get it working again, it might well be for sale!

Thanks in anticipation.

John :?

 

[Grahamshed]

Can you tell us a little more Joun ? I have had apple for the last 8 years but never heard of a Mac 10

 

[Wuffles]

You can flip the scrolling in settings, out of the box it is bizarre to me. I'd already told you how to "delete", so that's two problems sorted.

Can you try reading this?

https://support.apple.com/en-gb/HT204760


Sent from my iPhone using Tapatalk

 

[Jacob]

Take it back to the shop?
I've always had macs and they are usually very reliable.
Faults like yours sometimes dead easy to fix - if only you can find out how.
On the other hand I had a new mini mac which failed in a similar way and had to be returned (PC World) under guarantee for a new major component (can't remember what it was).
It's been perfect ever since.
Worth getting your mac sorted as they are good.

What is a Mac 10? I googled and got a machine gun!

 

[Droogs]

I'm guessing it's a macbook using OS 10 leopard

 

[BearTricks]

Take it to the shop. They'll fix it or replace it, especially if it's only been a few months. Sticking it in the attic seems like a complete waste. At the very least sell it on eBay. Even older models go for decent money.

Sent from my LG-H815 using Tapatalk

 

[woodpig]

When you get it fixed ignore the advice about leaving it on, just shut it down when you've finished using it.

The backward scroll as you put it is a choice, you can select it to go the other way if YOU want, so don't blame the machine!

 

[petermillard]

Agree with much of the above. It would certainly help to know which Mac you have - MacBook, MacBook Pro, iMac etc... - as potential solutions are different for each model. If you're coming to Mac OS from Windows there can be significant differences, and Apple run a variety of (free) educational courses - if you have an Apple Store within striking distance they're well worth the effort IMHO.

As others have said, if it's only a month old take it back to the shop - as with any large manufacturing enterprise, hardware failures are not unknown, and Apple generally has excellent customer service.

And FWIW I never shut my Mac down, only ever put it to sleep - current uptime is 292 days...

 

[Wuffles]

My wife's problem was one of the ones in the document I linked. Thought it wasn't coming back from sleep, was driving her mad, turned out the brightness was turned down. Could be all manner of things.

 

[Eric The Viking]

Please tell us *exactly* what machine it is, John, and we'll try to advise.

Even Apple* give you a good enough warranty to cover this (if it is a fault). Any Apple Store can help, and they are open on Sundays too.

If you get the "bong" the machine's core stuff is working, almost certainly well enough to allow you to rescue data, should that be necessary.

In Feb, Daughter #2 had her Macbook Air's screen fail suddenly. I assumed it was the display (various local "experts" insisted it was the graphics processor, which was incorrect). It was repaired under John Lewis' extended warranty and in about a fortnight with no loss of data (we did do a data recovery beforehand but it wasn't necessary). I have since checked that the Time Machine backup is working properly (it wasn't and she wasn't regularly checking!).

I'm not saying yours is the same problem, mind.

As I said, tell us which machine it is, please!

Regards,

E.

PS: I'm typing this on an Apple Bluetooth keyboard for convenience (same as the Macbooks and the desktop cordless keyboard). If you want DEL functionality (i.e. delete forwards), just hold down the "fn" key (bottom left corner), while you press Backspace "<--". For the record, this keyboard is actually connected to an Android 4.2 tablet and works just fine, although the DVD eject button doesn't work .

*John Lewis usually give an extra year (free), but price-match Apple Stores on the products themselves. I've needed this on two occasions (above being the second). I like Apple products generally, but they have had a number of PC-type things with hardware reliability problems.

 

[Benchwayze]

As far as I knew it was a MAC Desktop PC which had system 10 installed. The one with El Capitan as a wallpaper. More than that I can't say. Google always turned up trumps with MAC 10 as a search line, until now. There are answers but they don't work. For instance there is no key on my board called options!. (which is required in most of the answers I found.) :?

 

[Jacob]

Hmm - older macs don't take kindly to later versions of system 10. Have you also been sold the wrong keyboard?

nb options is also called alt

 

[Wuffles]

Alt is Option.

http://www.technouz.com/3565/top-5-alt- ... ts-on-mac/

 

[woodpig]

And FWIW I never shut my Mac down, only ever put it to sleep - current uptime is 292 days...

I was told this by an Apple network manager at a large mult national:


"From a software perspective, an operating system and the programs you run on it tend to accumulate all sorts of crud over extended periods of use – temporary files, disk caches, page files, open file descriptors, pipes, sockets, memory leaks, etc. etc. etc. All that stuff can slow down the computer, but it all goes away when you shut down or restart the system. So shutting down your computer every once in a while – and I do mean actually shutting down, not just hibernating or putting it to sleep – can give it a “fresh start” of sorts and make it seem nice and zippy again."

 

[Benchwayze]

Alt is Option.

http://www.technouz.com/3565/top-5-alt- ... ts-on-mac/

Thanks Wuffles and Jacob, re the options key. .

I have to reset NVRAM it seems, but I am away to complete Sunday Lunch. BBL! Thanks for the replies.
John

 

[RogerS]

And FWIW I never shut my Mac down, only ever put it to sleep - current uptime is 292 days...

I was told this by an Apple network manager at a large mult national:


"From a software perspective, an operating system and the programs you run on it tend to accumulate all sorts of crud over extended periods of use – temporary files, disk caches, page files, open file descriptors, pipes, sockets, memory leaks, etc. etc. etc. All that stuff can slow down the computer, but it all goes away when you shut down or restart the system. So shutting down your computer every once in a while – and I do mean actually shutting down, not just hibernating or putting it to sleep – can give it a “fresh start” of sorts and make it seem nice and zippy again."

You can achieve that with a Restart. I'd certainly never Shutdown my iMac at the end of each day since it is on switch on that the initial power surge stresses the components and can precipitate a failure. Just let it sleep and then Restart it every so often. Since Mavericks there is a very handy change to Activity Monitor in the Memory Tab ..Memory Pressure. I keep this tab permanently to one side of my screen and as the green bar starts to thicken (which it can do over time as programs don't 'behave' nicely all the time and release unwanted/unused memory properly, then I take that as my cue to Restart. Don't bother with Memory Monitor - which although free and surprisingly seems to get a lot of good reviews, basically does diddly-squat compared to a restart.

 

[petermillard]

What RogerS said - the occasional restart or shutdown is a useful 'throat clearing' exercise, but not necessary on a daily basis. Just to trade anecdotes, I was told (by a sysadmin looking after a large Mac installation) that it could be detrimental to regularly shut OSX down, as (being based on UNIX) there are all kinds of housekeeping routines that happen in the background - provided the computer is powered up...

 

[Benchwayze]

Problem solved, after much searching the net.
I had to reset the NVRAM. It was a bit difficult holding down alt-command-P-R together, and waiting for the machine to restart. But it is fixed, although I had to restore the system. so all my saved settings have been erased. It might be more convenient to use the Windows PC for my most visited sites,from now on.

Thanks to everyone who replied; it's appreciated. Also a relief now that I know what to do in future!

Thanks again.
John

 

[Jonzjob]

John, if you use CCC, Carbon Copy Cloner, you can creat backups with you can reboot from. That means that if you have a dick failure you can just reload you last back up with a single click, or there abouts.

CCC saves you complete system and data and you can actually boot and use you system from it if needs be. Not free now but worth the few $$$ it costs.

You can find out exactly what system you are running by clicking on the black Apple symbol in the top left crner of the screen and click on 'About this Mac'. That tells you what operating system you are running. If you then click on 'System report' it tells you exactly what you have on your system. You are running OS X 10.11.4 or 5 El Capitan which, if 5 then that's the latest.

We have both a MacBook Pro and an iMac 21 1/2", both from 2010. The iMac arrived with a small bluetooth keyboard and because I wanted a numeric keypad I bought an Apple USB keyboard for it. That has a delete key, but I don't have any problems on our MacBook Pro without it.

To reverse the scroll just select the 'System Preferences' then the mouse, or track pad if you are using that, and select the 'Scroll direction' and hey presto, it goes the way yu want..

Glad you got yer sleep problem sorted.. As a matter of interest, the only time either our NacBook oe iMac are shut down is if we are away and not using them for a few days. Works for us..

 

[woodpig]

You can achieve that with a Restart.

No you can't. A restart does not initialise the RAM that's why it's quicker than shutting down properly.