Mac Freezing on internet

[RogerS]

Macs do get viruses, only a fool would consider then invulnerable.
We have virus scanners on all the Macs at work.

Pete

Have you looked at the website I linked to? Please tell me what virus my Mac running an up-to-date Snow Leopard is going to get?

 

[Alex H]

That is being rather simplistic because your argument implies that no-one is therefore going to try and hack the Mac.

Never said that - you did

That is illogical.
Your argument also suggests that if the hackers put their mind to it then the Mac would have loads of malware.

Never said that - you did

Again that is also illogical because if the Mac was that easy to crack then someone somewhere would have done it.

They have - it's been done in the past - just because you have a Mac don't make it untrue

Just imagine the kudos they would get among hacker circles.

But they don't because compared to Microsoft the Mac is too hard to crack. :lol: :lol: :lol: :lol:

 

[RogerS]

That is being rather simplistic because your argument implies that no-one is therefore going to try and hack the Mac.

Never said that - you did

That is illogical.
Your argument also suggests that if the hackers put their mind to it then the Mac would have loads of malware.

Never said that - you did

Again that is also illogical because if the Mac was that easy to crack then someone somewhere would have done it.

They have - it's been done in the past - just because you have a Mac don't make it untrue

Just imagine the kudos they would get among hacker circles.

But they don't because compared to Microsoft the Mac is too hard to crack. :lol: :lol: :lol: :lol:

Missing the point here, I think. We'll just have to agree to differ.

 

[RossJarvis]

... I discovered a human on the other end of the line, not a Stepford Wife

Well he'll be 'disappeared' for attitude adjustment then. Well done on staying with it and getting it sorted, these problems can make it all too attractive to use the lump-hammer reset as developed by RogerS.

Spoke too soon, I am just off to find my 2 lb lump hammer (hammer) . After approximately 20 mins of fine working the thing's crunched to slow or no-go. Currently using Explorer via Windows 7 on the same machine which is fine. After speaking to another 2 chaps at Apple, Newcastle (who appear to be slightly more human than Apple Ireland, probably waiting to be disappeared into the Tyne), they all appear to be clueless. Re-loading safari or Mavericks is a bit problematic as this requires internet connection, which aint working, even in "safe mode". Here we have a classic Catch 22. To fix the problem I need to use the internet, the problem is, I can't access the internet, almost as frustrating as dealing with the Job Centre (only slightly less irrational).

I may be putting a bent piece of aluminium with attached broken bits of plastic up for sale soon (hammer) (hammer) (hammer)

 

[RogerS]

This seems quite a good thread with some suggestions that you might not have tried.

https://discussions.apple.com/thread/55 ... 5&tstart=0

 

[petermillard]

Have you tried any of the other rings suggested in his thread, e.g. trying a different browser (Chrome, say) in Mavericks, trying a wired connection instead of wifi, rebooting the router? As an aside, in the past I've had the odd situation when a Mac or PC wouldn't connect, whilst other machines on the network would, and a simple router reboot sorted this out, even though all logic would suggest that it was a problem with a specific machine/OS.

And at the risk of stating the obvious:-

Here we have a classic Catch 22. To fix the problem I need to use the internet, the problem is, I can't access the internet... Currently using Explorer via Windows 7 on the same machine which is fine.

You should be able to download the updates on any machine, then switch to OSX to install. I'm assuming this is a relatively recent Mac with a decent amount of RAM? If all else fails, make an appointment at your local Apple store and get them to sort it out.

HTH Pete

 

[RossJarvis]

Have you tried any of the other rings suggested in his thread.......

You should be able to download the updates on any machine, then switch to OSX to install. I'm assuming this is a relatively recent Mac with a decent amount of RAM? If all else fails, make an appointment at your local Apple store and get them to sort it out.

HTH Pete

So far I've used all the suggestions, installed Firefox in the Mac bit and it still doesn't work. Most, if not all of the re- install
options seem to involve using t'interweb, which is not working in Mac. I.e. you can get a bit of computermawotsit stuff onto your computer, but this only instructs it to search on the net and get stuff from Apple I'm trying to see if I can find a copy of the whole of Mountain Lion, download it in the Windows environment and see if I can ditch all of Mavericks and re-install that way. Though I don't know if it works that way. All options seem to involve an internet connection working,

I am Yossarian and I'm sure someone is trying to kill me!

 

[Hivenhoe]

Possible solution here https://discussions.apple.com/message/23738362#23738362

 

[morfa]

This might be a bit much for you, but if you can try the following commands. Firstly open up a terminal - it's in Utilities > Applications.

In the terminal type the following (without the quotation marks):

"ifconfig"

Should give this:

eth0 Link encap:Ethernet HWaddr
inet addr:192.168.1.50 Bcast:192.168.1.1 Mask:255.255.255.0
inet6 addr: fe80::5054:ff:feeb:9aab/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:1202 errors:0 dropped:0 overruns:0 frame:0
TX packets:1163 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:90160 (90.1 KB) TX bytes:522737 (522.7 KB)

Then type this:

"nslookup google.com"

Should give this:

"morfa@test:~$ nslookup google.com
Server: 10.187.129.110

Then type this:

"ping -c 10 google.com"

Which should get something like this:

"morfa@test:~$ ping -c 10 google.com
PING google.com (173.194.37.14) 56(84) bytes of data.
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=1 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=2 ttl=50 time=124 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=3 ttl=50 time=124 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=4 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=5 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=6 ttl=50 time=124 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=7 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=8 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=9 ttl=50 time=123 ms
64 bytes from mia05s08-in-f14.1e100.net (173.194.37.14): icmp_req=10 ttl=50 time=123 ms

--- google.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9011ms
rtt min/avg/max/mdev = 123.817/124.021/124.592/0.522 ms
"

So the commands are:

ifconfig

ping -c 10 google.com

nslookup google.com

There must be spaces between the various bits. eg 'ping-c10google.com' is wrong[b/].

If you can put the output of commands in a post, then that'll help in figuring out what's wrong.

Note to others, yes this is basic, but I'm just trying to establish what's wrong, start simple with troubleshooting and then we'll build up to other stuffs.

 

[RossJarvis]

Cheers Morfa

I thought I'd already posted this but it didn't work, so here's the results of ifconfig etc, not that I have the faintest idea what any of it means :shock: ;

Last login: Fri Jan 17 17:11:45 on console

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=3<RXCSUM,TXCSUM>
inet6 ::1 prefixlen 128
inet 127.0.0.1 netmask 0xff000000
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=1<PERFORMNUD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=10b<RXCSUM,TXCSUM,VLAN_HWTAGGING,AV>
ether 40:6c:8f:35:21:19
nd6 options=1<PERFORMNUD>
media: autoselect (none)
status: inactive
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 5c:96:9d:84:0c:ff
inet6 fe80::5e96:9dff:fe84:cff%en1 prefixlen 64 scopeid 0x5
inet 192.168.1.80 netmask 0xffffff00 broadcast 192.168.1.255
nd6 options=1<PERFORMNUD>
media: autoselect
status: active
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=60<TSO4,TSO6>
ether d2:00:1b:24:4a:00
media: autoselect <full-duplex>
status: inactive
fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 4078
lladdr 40:6c:8f:ff:fe:b2:44:a0
nd6 options=1<PERFORMNUD>
media: autoselect <full-duplex>
status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
ether 0e:96:9d:84:0c:ff
media: autoselect
status: inactive
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 42:6c:8f:53:0b:00
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x2
member: en2 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 6 priority 0 path cost 0
nd6 options=1<PERFORMNUD>
media: <unknown type>
status: inactive




Server: 192.168.1.254
Address: 192.168.1.254#53

Non-authoritative answer:
Name: google.com
Address: 173.194.41.131
Name: google.com
Address: 173.194.41.130
Name: google.com
Address: 173.194.41.142
Name: google.com
Address: 173.194.41.134
Name: google.com
Address: 173.194.41.129
Name: google.com
Address: 173.194.41.137
Name: google.com
Address: 173.194.41.133
Name: google.com
Address: 173.194.41.132
Name: google.com
Address: 173.194.41.128
Name: google.com
Address: 173.194.41.135
Name: google.com
Address: 173.194.41.136




PING google.com (173.194.41.136): 56 data bytes
64 bytes from 173.194.41.136: icmp_seq=0 ttl=52 time=60.252 ms
64 bytes from 173.194.41.136: icmp_seq=1 ttl=52 time=34.572 ms
64 bytes from 173.194.41.136: icmp_seq=2 ttl=52 time=37.019 ms
64 bytes from 173.194.41.136: icmp_seq=3 ttl=52 time=31.534 ms
64 bytes from 173.194.41.136: icmp_seq=4 ttl=52 time=33.631 ms
64 bytes from 173.194.41.136: icmp_seq=5 ttl=52 time=31.981 ms
64 bytes from 173.194.41.136: icmp_seq=6 ttl=52 time=32.210 ms
64 bytes from 173.194.41.136: icmp_seq=7 ttl=52 time=32.098 ms
64 bytes from 173.194.41.136: icmp_seq=8 ttl=52 time=32.089 ms
64 bytes from 173.194.41.136: icmp_seq=9 ttl=52 time=31.270 ms

--- google.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 31.270/35.666/60.252/8.361 ms
localhost:~ rossjarvis$

Hopefully there may be some obvious SNAFU in there that might help resolve it. The man from Apple has given up altogether and says it needs to be taken in for a complete erase and start again.

 

[RossJarvis]

Possible solution here https://discussions.apple.com/message/23738362#23738362

Thanks Hivenhoe

Tried that, it didn't seem to be the same problem, anyhoo Mac's still up the Rio scheisze.

 

[RogerS]

Have you tried using a cable back to the router as opposed to wifi?

 

[Richard863]

I to run a Mac book pro some 7 year old now, it is to old to accept the Mountain lion OS.
I could not get a MS Windows XP then 7 to run on Parrelals or Bootcamp so I invested in VM ware Fusion and it hs been OK ever since.
My latest machine is a 27" iMac 2013 version with OS Maverick this also runs well using the same Fusion and MS Win7. Why Windows? my wives machine embroidery programs and the house PV system need Windows :evil:

Richard

 

[RogerS]

I to run a Mac book pro some 7 year old now, it is to old to accept the Mountain lion OS.
I could not get a MS Windows XP then 7 to run on Parrelals or Bootcamp so I invested in VM ware Fusion and it hs been OK ever since.
My latest machine is a 27" iMac 2013 version with OS Maverick this also runs well using the same Fusion and MS Win7. Why Windows? my wives machine embroidery programs and the house PV system need Windows :evil:

Richard

I'd have been tempted to get a small PC laptop for those. After all, we're always being told how cheap PCs are ! :wink: :-"

Then the 'purity' of your Mac will remain unsullied !

 

[RossJarvis]

Have you tried using a cable back to the router as opposed to wifi?

That'll be one of the next steps to try. Unfortunately we don't have one of those so I'll have to buy one.

The Mac went back to the shop and unfortunately they didn't re-install the software as they should have done and just said, "it seems to be fine on our Wi-Fi, why don't you reset the Wi-Fi channel". Due to a previous appointment I had to hand duties over to SWMBO, so wasn't there to inform them I'd already done this and" that wasn't the problem and just reload the bloody OS you t**t".

This also doesn't address the problem that Windows works fine with the home wifi and OSX doesn't so the problem is obviously with OSX, no matter how much you want to blame it on something else you t**t, why not just read the piece of paper I stuck on the b****y thing and reload OSX you ******* t**t.

SO the computer has travelled 30 miles and not been fixed and is more useless than a b****y Windows machine so don't tell me how ******* good Apple is you t***t cos it obviously isn't.

Not that I'm frustrated mind.

 

[RogerS]

Are you running any anti-virus stuff?

Think you have at least two problems. One - the wifi connection and two - safari/mail. Using a cable will bypass (1)

 

[mseries]

Here;s what I would do.

Try it with a cat 5 connection, disable wireless too.
If possible uninstall and reinstall the wifi drivers and software.

 

[Eric The Viking]

Not only would I get them to rollback the OS, I'd make sure they give you a copy of the older one on DVD, too.

To be honest, I think your problem may be the Mac, or it may be the router. It may be worth checking that your router's firmware is bang up-to-date. Here's why:

I have a funny with both my Android tablet and Android phone (both Samsung). They won't connect properly to two out of three WiFi access points in the house.

One of the APs (unfortunately in the 'wrong' part of the building), is completely fine, but with the other two (Edimax) they get a few hundred (thousand?) packets then just slow to a crawl. This happens with anything using HTTP or HTTPS, including most video streaming.

The APs are not supposed to be doing any packet inspection - the firewalls are disabled. I thought it was because the APs don't like being on a network together where their wireless ranges overlap slightly but it's not the whole story. They're on different channels, there's no local interference I can detect (using tools on my tablet), and they're not doing DHCP.

Annoyingly, all the Apple devices are fine (iPad 3, iPad mini, Macbook, iPhone3). So something in the negotiations between the Samsung kit and the APs is breaking.

The AP that works fine is a Virgin cable router (can't remember the mfg.). I've a couple of old, nominally too slow, ADSL wireless modems, and I'll try substituting one to see if it makes a difference.

I think the Edimax boxes have only really been designed/tested as a single AP on a NAT subnet that they control, and, although they supposedly also work as range extenders (repeaters), I've found they're really poor at that, too.

I think I'll end up replacing the Edimax boxes with something properly manageable like Cisco, as both Samsung devices are fine on other WiFi systems. It sounds like there's been some incremental tweak to the WiFi protocol(s) used by Samsung that's not being handled properly by the Edimax boxes and which the Apples don't do (so aren't affected).

The Macbook is running Mavericks, and it doesn't seem to have a problem - video streaming, browsing, etc. is fine. So whilst it doesn't have the problem yours does, The whole issue does show that WiFi protocols still aren't settled and stable (developmentally). It's infuriating, but the moral is don't buy cheap networking kit and expect it to work properly.

I only have myself to blame really.

E.

 

[petermillard]

Have you tried using a cable back to the router as opposed to wifi?

That'll be one of the next steps to try. Unfortunately we don't have one of those so I'll have to buy one.

So you *haven't* tried all the things suggested above, then?? Seriously, that would be one of the first things I'd do.

While it's entirely possible the solution is complex, personally, I'd look at all the easy solutions first; wired connection instead of wifi, alternative browser, different wifi network (friend or neighbour, cafe, bar whatever) reboot router (again, just because a windows machine can connect doesn't mean the fault doesn't lie with the router - esp. when said router is a BT home hub, IME), reboot machine, log in as a guest, etc.. etc..

As said, if all else fails (and assuming you bought the machine to use, not to tinker with - no regular user needs to open a terminal window) then take it to an Apple store and get them to sort it out.

Keep us posted. Pete

 

[MMUK]

Have you tried using a cable back to the router as opposed to wifi?

That'll be one of the next steps to try. Unfortunately we don't have one of those so I'll have to buy one.

So you *haven't* tried all the things suggested above, then?? Seriously, that would be one of the first things I'd do.

While it's entirely possible the solution is complex, personally, I'd look at all the easy solutions first; wired connection instead of wifi, alternative browser, different wifi network (friend or neighbour, cafe, bar whatever) reboot router (again, just because a windows machine can connect doesn't mean the fault doesn't lie with the router - esp. when said router is a BT home hub, IME), reboot machine, log in as a guest, etc.. etc..

As said, if all else fails (and assuming you bought the machine to use, not to tinker with - no regular user needs to open a terminal window) then take it to an Apple store and get them to sort it out.

Keep us posted. Pete

The only thing I can think of regarding the WiFi connection is that there may be a config error in Safari seeing as it works with other browsers.

OP, can you uninstall anbd re-install Safari? Has Safari updated itself at all recently? Can you roll back Safari to an older version?