Delivering furniture

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ramp34

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Hi,
Whats the best way of delivering furniture that I have made, is it to deliver myself or are there good companies out there to do it. Im thinking more of the bigger pieces. any help would be appreciated.
 
If it fits in my van I deliver myself. For larger items I hire a man with a big van and go with him to deliver. Works very well and not over expensive (around £30 p/h)
 
but say the delivery is 2 hours away, that 4 hour round trip costing £120, thats an expensive delivery, or do you not do deliveries that far??
 
A few thoughts.

Delivery one way or another is presumably a necessity. It's a matter of what's likely to best fly with the customer as to whether you build it in to a price, or position it overtly as an extra.

My tendency (in a prior non woodworking life) was almost always to go the latter route, because it avoids misunderstandings and inaccurate comparisons.

It means though that in price sensitive situations there is a limit to the distance over which you can do business - if you go further than the customer will bear then you have to eat it, and you'll probably only do that if you haven't got a better option/it's not too far I guess.

Damage must be the other basic issue - there's not too many carriers I'd be keen on letting a newly finished piece away with, at least not as SUKnown says not without travelling with it. This latter is anyway probably a necessity in a lot of cases, at least where installation or assembly is involved.

You probably wouldn't want or would at least be cautious about the customer looking to use their pal with a van to save a few pounds either. So on the one hand you might need to be firm about doing it a specific way, but on the other you wouldn't want to be dogmatic/inflexible or to overcharge.

If your product does not require setting up, and the distance is long enough that paying for a driver's time is getting into significant money then maybe there's an economic argument in favour of packing the finished item securely in a crate??

The personal pleasure and customer satisfaction of a personal handover has to count for something too though...
 
I have used a small removal company before, worked out about £25 per hr. Has a bonus...they know how to treat furniture better than a courier, they do it every day.
 
It's an interesting issue this one. Another angle it opens up pretty quickly is what sort of van/vehicle you ideally would drive yourself.

It seems unlikely that it could pay for a one man band to buy a full size van (unless it was private transport too, and the tax robbers have been clamping down on personal use of commercial vehicles over here), but then what would I know. Against that you could hire to deliver yourself too...
 
I use a very reliable courier who is experienced in moving furniture - I use him to collect and deliver antiques. He is fully insured and collects from say, Bristol and delivers to Cambridgeshire for £70 inc vat for a chest or similar. He delivers and collects nationally
 
Whenever delivering furniture, wether by yourself or using somebody else to deliver it. I think you should always package it well. Cling film, cardboard, foam corners, foam edges any protective packaging measures you can provide helps prevent it from being damaged in the first place.

A quick search on google for "find a courier" brings up auction type sites, where you post the delivery job and couriers quote for the job. Haven't used it myself but I suppose it could proove useful. Just an example http://www.shiply.com/

A company that I am familar of working with are Stan Smith & Sons, they are a specialist delivery firm for the furniture trade. I have used them when we have had to deliver a large amount of furniture for our student accomodation contracts, as they have huge lorries, however I dont know if they are willing to take smaller jobs.
 
In the past I've just hired a big van (about £100 a day), although I've now got a LWB transit for £350, and I'm sure it'll pay for itself in no time.
 
I generally use a 'man and van' for big deliveries and go with him - separately in my car if there is any fitting work to be done.

For longer distance deliveries however, I would hire a van and drive it myself. I would never send a piece of furniture I had made on a carrier, as I would always want to be there myself.

Every delivery is a sales opportunity! :wink:
 
BradNaylor":i7mtbc08 said:
Every delivery is a sales opportunity! :wink:

Completely agree, I've lost track of the times I've been asked for repeat work upon delivery or completion
 

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