as a mate of the guys who run festo fanatics, i promised andy that i would look into this, and today 2nd i did.
festo fanatics was set up by jaycee tools to promote their sales of Festo tools, and to help that they also set up a web site, with an email facility to provide, sales advice, hints and tips.
i talked at length with andrew there today, and he told me that they have had some major problems with their email facility coming off the web site.
although the web site works ok, there seems to be some bouncing around of the emails, and from experience in other places who try to run emails directly off the site, i know that there can be major communication problems. so it has happened, andrew knows about it, and today was taking positive action with his web site manager to get the email position sorted out. i do not know how long this will take, but it is underway.
andrew said that he had hoped he had dealt with all the queries received before christmas, but occassionally something slips through the gaps, and it seems that andy was one of those. whilst on the phone to me, andrew came on the site here, and found andy's messages and then has tried to get through on his web site which he is i understand building. andrew has sent an email to andy asking that he ring directly, or send him again his phone number, and he will contact.
sorry if this seems to be a "puff", but since i do know the guys, at jaycee/festo fanatics and in my experience with them, they will try to resolve their mistakes, so i thought i would see how it could be improved.
obviously andy will have his own view, and take his own decisions, but i think it is fair to offer the details from the other side. making sensible complaints through the correct channels before broadcasting on the forum is i think the proper thing to do, but if andy is prepared to give then another chance then he will i believe get a decent deal.
i would point out that just before christmas there were many complaints in the papers about internet companies not delivering their promised goods before the day, and many of those are the biggest in the land. so it is not necessarily bad for a small company to screw up, and need a kick up the back side. andrew took it in good part, and promised to rectify, andy must decide whether he is prepared to go further and get the situation sorted.
i would say that from my experience, many bigger companies do not show the same concern as andrew has.
"no fee was taken for attempting to resolve this situation, because i know how tough it is on both sides of the counter, and we all make mistakes :lol: :lol: :twisted: "
if you do resolve this andy i would hope that you would be prepared to confirm on the forum how things were resolved.
paul :wink:
