gidon
Established Member
Hi
We had a load of windows done - one set March last year and then some more November time. The company were FENSA registered and came well recommended.
Anyhow right at the end of the installation of the second set of windows - the company went under! The company who took their work over were very reassuring (at the time!) that they would look after the installation no probs.
Anyhow the silly person at Tavistock Window Centre never got our FENSA certification in - for either sets of windows. And now Duchy windows who took them over say they can't do it because they didn't fit them and plus they don't think the workmanship is much good! They have advised get a retospective building certificate which they may pay for out of goodwill but I'm doubting that at the minute.
My question is - what's happened to my guarantee for the work? I thought the whole idea of using a FENSA registered company was to protect against this sort of thing? OK the certificate from the council will help selling the house - but if the windows won't open or leak a year down the line - who do I go to - I doubt Duchy's goodwill will last very long - in fact I think it's already run out!?
Any help much appreciated!
Cheers
Gidon
We had a load of windows done - one set March last year and then some more November time. The company were FENSA registered and came well recommended.
Anyhow right at the end of the installation of the second set of windows - the company went under! The company who took their work over were very reassuring (at the time!) that they would look after the installation no probs.
Anyhow the silly person at Tavistock Window Centre never got our FENSA certification in - for either sets of windows. And now Duchy windows who took them over say they can't do it because they didn't fit them and plus they don't think the workmanship is much good! They have advised get a retospective building certificate which they may pay for out of goodwill but I'm doubting that at the minute.
My question is - what's happened to my guarantee for the work? I thought the whole idea of using a FENSA registered company was to protect against this sort of thing? OK the certificate from the council will help selling the house - but if the windows won't open or leak a year down the line - who do I go to - I doubt Duchy's goodwill will last very long - in fact I think it's already run out!?
Any help much appreciated!
Cheers
Gidon