Owd Jockey
Established Member
Background
I recently decided to store all of my turning tools in one of those large plastic storage boxes, you know, the ones that go under your bed. The minimum length needed to accommodate all but one of my tools was 600mm. I noted that Dunelm were advertising 600mm x 400mm boxes at only £5.50. Ordered one on line for Click and Collect at local store (10mile round trip) and wife picked it up. When I tried to load the box I could see the tools would not fit, the dimension of the box, even using the outside, was 585mm x 385mm. Ok, no problem I'll take this one back and upgrade to a larger one for £8.50. Got my money refunded and could see there were 4 remaining of the larger boxes........................but with no lids! Approached staff, who said "that's strange" and confirmed there were no lids "in the back". So I returned home...........box-less.
Because of value of the item I had not read any of the reviews on this box, if I had I would have seen that other customers had complained about the advertised box sizes and that the lids broke quite easily (explains why there was a lid shortage!). A day later I received an email from Dunelm asking about my experiences in this purchase. I posted a review back on their online form, stating that other customers had had issues with the advertised dimensions and lids, and that they should amend their advert, perhaps to include the word approx[?], otherwise what is the point of giving feedback?
Rejection
A day later I received an email from Dunelm containing the following:-
I did not give any personal information and certainly did not use inappropriate language, so I suspect it was me suggesting that the shortage of broken lids was down to people returning their broken lids. I did not resubmit a Review, but did reply back suggesting they open a branch in Moscow. This is the first time I have come across this form of censorship, which does not bode well.
Anyway, in the end I did get my plastic box from Argos
I recently decided to store all of my turning tools in one of those large plastic storage boxes, you know, the ones that go under your bed. The minimum length needed to accommodate all but one of my tools was 600mm. I noted that Dunelm were advertising 600mm x 400mm boxes at only £5.50. Ordered one on line for Click and Collect at local store (10mile round trip) and wife picked it up. When I tried to load the box I could see the tools would not fit, the dimension of the box, even using the outside, was 585mm x 385mm. Ok, no problem I'll take this one back and upgrade to a larger one for £8.50. Got my money refunded and could see there were 4 remaining of the larger boxes........................but with no lids! Approached staff, who said "that's strange" and confirmed there were no lids "in the back". So I returned home...........box-less.
Because of value of the item I had not read any of the reviews on this box, if I had I would have seen that other customers had complained about the advertised box sizes and that the lids broke quite easily (explains why there was a lid shortage!). A day later I received an email from Dunelm asking about my experiences in this purchase. I posted a review back on their online form, stating that other customers had had issues with the advertised dimensions and lids, and that they should amend their advert, perhaps to include the word approx[?], otherwise what is the point of giving feedback?
Rejection
A day later I received an email from Dunelm containing the following:-
I did not give any personal information and certainly did not use inappropriate language, so I suspect it was me suggesting that the shortage of broken lids was down to people returning their broken lids. I did not resubmit a Review, but did reply back suggesting they open a branch in Moscow. This is the first time I have come across this form of censorship, which does not bode well.
Anyway, in the end I did get my plastic box from Argos
