Scrimper.
Not really sure what has to happen it is all over the top of my head.
My contract is with Tesco net, who I assume for the want of a better words are internet brokers.
They are ending their contract with the current provider, which I think is Virgin, (that may not be correct), but they are entering into a new contract with BT as their internet provider/partner.
According to the information received from Tesco net, for this to happen my local exchange has to be re-cabled, whatever that entails. For this to happen the exchange will be down for approx one hour, date and time to be advised.
As my existing router is over three years old, I will need this new wireless router as supplied in order to connect to the exchange.
This is were the confusion starts, the letter enclosed with the router, states “set up your new router as soon as possible”, but on the router is a label that states, “warning do not connect this router until advised that your broadband service is ready“.
Also my computer is not wireless enabled, but apparently it can be hard wired. It also states that this new router must be connected to my BT primary socket, but this is not possible with my set up, the existing router is connected to an extension socket.
I am still awaiting a reply Email with advice of which action I should take from Tesco net, their only Email reply so far is to ask me security questions, before they can deal with my questions. #-o You sent me the new router with contract numbers etc and are communicating over my Email address so who else is asking the questions :?: .
When they reply with the necessary info, is when I shall advise them that I require a home engineer set up as provided by BT when you take out a broadband contract with them direct.
I have been with Tesco net, for approx eight years, but if things get difficult, they will be told to shove their service, and I will switch to BT direct, as they have been fibre-optic wiring all of the roads in my area, just waiting for the street connection boxes to be up graded.
I think it is a case of. If it is not broke, why try to fix it. (hammer)
Sorry, got a bit carried away.
Regards.
Chris R.