ok people I need some help on this one.
I've been debugging adsl problems for a while but this one has me stumped, I think I've got a line problem but am struggling to convince open-reach.
I'm with BE internet adsl 2+ budget service limited to 8meg, I don't live a million miles from my exchange 1.7KM to be exact (as far as samknows is concerned) and an estimated speed of 5Meg is achievable.
I have 2 routers, the "bebox" and an older netgear adsl2+ router.
Both struggle to sync up, but do eventually at around 3Meg sync rate which stands at about 2 and a bit meg throughput (broadband speed test speeds)
When I check the router stats pages of either box (doesn;t really matter which one I use) they say I only have about 6dB of SNR up and downstream.
I'm
1) plugged straight into the master BT socket
2) no other phones or gizmos on the line
3) I AM using a filter
4) no ringer (bell) line is connected
5) no extentions or other phone connections on the line
sometimes we hear other people talking on our normal phone :-(
now when I took out the BE package I raised a ticket and open-reach changed my line to a "spare one" in the street, the bloke didn't have a clue "if my box says its ok mate then thats all I can do"...........
so I'm paying for 8meg, I'm sure I can get around 5 but only get just above 2.......
any ideas anyone.
6dB of SNR
Steve
I've been debugging adsl problems for a while but this one has me stumped, I think I've got a line problem but am struggling to convince open-reach.
I'm with BE internet adsl 2+ budget service limited to 8meg, I don't live a million miles from my exchange 1.7KM to be exact (as far as samknows is concerned) and an estimated speed of 5Meg is achievable.
I have 2 routers, the "bebox" and an older netgear adsl2+ router.
Both struggle to sync up, but do eventually at around 3Meg sync rate which stands at about 2 and a bit meg throughput (broadband speed test speeds)
When I check the router stats pages of either box (doesn;t really matter which one I use) they say I only have about 6dB of SNR up and downstream.
I'm
1) plugged straight into the master BT socket
2) no other phones or gizmos on the line
3) I AM using a filter
4) no ringer (bell) line is connected
5) no extentions or other phone connections on the line
sometimes we hear other people talking on our normal phone :-(
now when I took out the BE package I raised a ticket and open-reach changed my line to a "spare one" in the street, the bloke didn't have a clue "if my box says its ok mate then thats all I can do"...........
so I'm paying for 8meg, I'm sure I can get around 5 but only get just above 2.......
any ideas anyone.
6dB of SNR
Steve