If you don't get any joy with the dealer you should try Record direct (see their guarantee info item 3.2 http://www.recordpower.co.uk/index.pl?s ... c=1&dp=144 ) . This is what I did when I had a problem with a bandsaw and the dealer was completely useless. Record were very helpful and sorted the problem straight away.tim":3knuw7av said:FWIW the Record 5 year warranty is only as good as their supply chain. I had a RP DX that went kaboom and although covered under warranty they couldn't guarantee to replace it within 2 months. Not so useful! :shock: Had to buy another one - surprisingly I chose not buy Record!