United customer service

[SVB]

Saw this the other day - classic!



http://pin.it/FkQ3wnM

 

[monkeybiter]

:lol:

 

[AES]

Try this one too (United must be kicking themselves - still, IMO, the majority of US airlines treat their passengers as "self-loading cargo" - not to mention quite a few others come to that).

AES

 

[ColeyS1]

They should have just offered an amount to leave, then kept increasing it by £100 until someone decided to take it.
Coley

Sent from my SM-G900F using Tapatalk

 

[lurker]

I used to fly with United.
But I won't be doing that again.
They hit you until you are senseless.
And chuck you off the plane.

 

[HappyHacker]

American Airlines are at it as well now.
http://www.bbc.co.uk/news/world-us-canada-39677296

 

[AES]

No big surprises there - as said above, my experience is that most US airlines treat their passengers as self-loading cargo. AND severely lack any sense of humour, even under the most innocent of circumstances! I am SO glad that I now no longer have to fly anywhere, with any airline these days - EXCEPT if going on hols (and even then I try to avoid it like the plague).

AES

 

[JohnPW]

In all the reporting, they keep on saying "overbooked" but it wasn't!

The plane was ready to fly with all the passengers on board, ie just about to take off when the airline at the last minute wanted 4 seats to fly 4 airline workers to another airport.

 

[AES]

Yeah, apparently, these days it's by no means uncommon for both flight deck and cabin crew to be based in 1 place but often have to fly from another. Apparently it's all to do with cutting costs. And that is also pretty common with airlines in Europe too. And of course, even in "the good old days", sometimes something happens with weather or aircraft unserviceability for example, leading to an urgent need to position crew elsewhere. BUT, as so often, it's how the airline concerned handles the problem rather than the fact that the problem exists.

As I say, I'm SO glad .................... etc.

AES

 

[Eric The Viking]

It's bizarre how corporate cultures change. I flew with United a lot in the 1990s - my airline of choice for North America (and I wasn't alone in that in the company I worked for). They had a very good air miles scheme, usually relaxed and very competent staff with a good sense of humour, and enthusiasm to please the passenger when they could.

I last flew with them two years ago, having not done so for a while. What a change! No frills, not much courtesy really, but to be fair, it was obvious that the staff were far more stretched than they used to be. On our way back, they tried the "offers approach" to get four passengers to go standby (internal flight: LAX to EWR), and succeeded at around $800 for the last person.

Surely the right way to solve their problem would've been to either buy seats on another airline for their staff, or charter a small plane. They were wrong at so many levels.

I'm going over again in a few weeks - we decided to try Aer Lingus this time, and a handy by-product is that it avoids Heathrow, too.

E.

 

[AES]

Right on EtV! And re your "and a handy by-product is that it avoids Heathrow, too."

Yup, I'm not up to date there either, (again Thanks Goodness) but it certainly used to be "avoid at all costs"! (Used to be called "The only building site with it's own international airport attached" (and that was AFTER T5 was open!

Let's face it, I'm just too old for this lark these days.

AES

 

[WoodMangler]

The CEO didn't get away scot-free after all : http://www.theglobeandmail.com/news/wor ... e34785497/