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Eric The Viking

Established Member
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19 Jan 2010
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Bristle, CUBA (the County that Used to Be Avon)
  • Ordered three different bandsaw blades via their web site this last Wednesday afternoon (they were on holiday Tuesday after the Bank Holiday).
  • Despatch yesterday (Friday)
  • Handed to me by the postman 1/2 hour ago (Saturday).

At some point between Wednesday and Friday somebody at Tuff Saws actually made them up "fresh" for me. I have to assume that being closed for the extra day meant they had a backlog to clear, too.

Great service.

E.
(who now has to finish the bandsaw DX mods that are holding work up at the moment!).

https://www.tuffsaws.co.uk/
 

Lons

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14 Feb 2010
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I ordered a couple on bank hol Mon and received them Friday. They are spot on with service, can't fault them. =D>
 

lurker

Le dullard de la commune
Joined
2 Mar 2007
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Leicestershire
Ian at tuff saws really understands the benefits of customer service.
And in the long run, I bet it's cheaper and easier than having to advertise.
Why are there so few companies who realise this?

His blades are so good and so cheap there is no excuse not to replace blades more frequently (or so I keep telling myself every time my bs is transformed by replacing a worn blade).
 

Rich C

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22 Aug 2019
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Manchester
I typoed the length, he spotted it was different from my previous order and queried before making them. Top notch service. =D>
 
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