- 28 Dec 2019
- Reaction score
- Sandy Bedfordshire
Mmmm - you might want to check that, if it's not too late. I might be wrong, but I think that if you opt for a repair you have forfeited your right to reject goods for being faulty. Try Citizens Advice and Consumer Associ
You can certainly give them the opportunity to repair the goods, which is not unreasonable. If they are unable to repair it satisfactorily, or the repair fails again within a short space of time you can still reject it. I helped a relative in exactly this position. A two year old car bought from an independent dealer would randomly go into limp mode. They tried twice to repair it, each time it was ok for a few days and then did it again. They then wanted to send it off to a main dealer for repair, probably what they should have done in the first place. This would have meant her losing the car for at least a week, although they did offer her a courtesy car. At this point she downloaded pro forma letters from the CA website and formally rejected it. In fairness the dealer didn't put up much of a fight and refunded her the full amount she had paid. Being a bit of a cynic I think this may well have been why the car was traded in in the first place, so they probably knew it was likely to cause grief. But then they should never have put it on the forecourt. The CA website is full of useful information, and you can download all the necessary letters and so forth. I have gone through this a number of times, and helped others to do it. It's a bit of a faff, but I have always found that as soon as they realise that you know your rights, and are not going to be fobbed off, they generally do the right thing. This is buying from a company of course, many of the same rights still apply if you buy privately, goods being as described for example, but enforcing them is another matter.Mmmm - you might want to check that, if it's not too late. I might be wrong, but I think that if you opt for a repair you have forfeited your right to reject goods for being faulty. Try Citizens Advice and Consumer Association websites.