Just experienced similar. Bought two basic B&D Workmates - largely as trestles. One was missing the ABS thumbscrews that fix the legs open. A complaint to B&Q produced a series of demands for proof of purchase and the tool name plate sticker - and a warranty form. Whereupon they would replace the whole thing. On the assumnption that they would bin the "defective" item, I refused to add to the ecological disaster. One part of the "kit" was a small ABS socket with little wings (for attaching the wooden jaws). They provided two of those (and a third in the other WM). I've glued an M10 nut into those two - they make very fine wing nuts. But my heart rebels at the thought of replacing the whole unit for the sake of two wing nuts.I know I could quite easily have got a small pack with the bolt/s from my local Homebase but Screwfix had by now wound me up. Why someone at Screwfix couldn't have got a small bag of nuts and bolts of the right size beats me - there's plenty of small packets available in such DIY stores. And for a customer service supervisor (at head office?) instruct staff to take the fittings out of a completely saleable unit??
Not too sure about that. But several times they have had bits on the shelf that have been out of stock at other “go to” suppliers. Maybe I just got lucky. They used to send me discount vouchers from time to time. Suppose it depends on what you want.MM? - really, I find them incredibly expensive for their own-brand Clarke/rebadged items available for much less elsewhere