Thanks TheTiddles.
We needed something a custom size, and all the photos of previous work looked nice, so that's why I paid without having seen it. Haven't returned it yet because the maker was away over Christmas and has now offered a discount.
I'm used to paying at least something up front for bespoke stuff from small firms, is that not the norm?
One should never ask me what is normal!
Personally I would be very reticent to pay for something I’ve not got, so for instance the garden people wanted 50% up front, so I give them money and if they go bust… I’ve lost it. I did stage payments instead, they clear the site, they get 30%, materials onsite 20% (when I get the receipts so they’re my materials) and so on.
As for commissioning a piece, I can see why that doesn’t work, maybe 10% up-front, 70% on delivery and 20% on acceptance (that way their profit is based on the last payment, not having just delivered any old pile of pineapple and running off) many people can’t handle that so just write the contract for them and say “here you go, do business or don’t”, I’ve never asked anything unfair and I’ve never had a problem… but then I can’t stand most peoples workmanship so never ask for it.
I recently commissioned a piece, never met the person who did it, internet only communication, they didn’t want a deposit no matter how many times I offered them one, really surprised me but I guess she works with a different class of person.