A
Anonymous
Guest
You might have seen that I had been having problems with my new CL4 variable.
I always seem to be the first to complain (so my wife says) but I am also the first to say when a job has been done well.
I bought my lathe from John Johnson in Silverstone and I had what turned out to be a unusual manufacturing problem with the spindle and bearing not fitting correctly.
I felt that I didn't even want to use the lathe because of this and again, according to my wife, I became a right misery because Record couldn't sort it out straight away.
Early this morning, John Johnson arrived at my house to collect the lathe and me and we went to Record Power at Staveley. From the engineer to the girl who made me coffee, they could not have been better. Nothing was too much trouble. They replaced the bearings, bushes, spindle etc and checked it all before I left. I didn't even have to lift it out of the car. Everything that was done was explained to me as I watched and I had guidance in filling with oil and adjusting the bearings. If the lathe turns out to be as good as the staff were this morning, I'm sure that I will be more than happy. I must give a great big thank you to John Johnson too as not many sales people would have gone to the trouble that he did. John teaches as well as turns professionally and sells Record and other products. He is on 01327-857032
Regards
Paul
I always seem to be the first to complain (so my wife says) but I am also the first to say when a job has been done well.
I bought my lathe from John Johnson in Silverstone and I had what turned out to be a unusual manufacturing problem with the spindle and bearing not fitting correctly.
I felt that I didn't even want to use the lathe because of this and again, according to my wife, I became a right misery because Record couldn't sort it out straight away.
Early this morning, John Johnson arrived at my house to collect the lathe and me and we went to Record Power at Staveley. From the engineer to the girl who made me coffee, they could not have been better. Nothing was too much trouble. They replaced the bearings, bushes, spindle etc and checked it all before I left. I didn't even have to lift it out of the car. Everything that was done was explained to me as I watched and I had guidance in filling with oil and adjusting the bearings. If the lathe turns out to be as good as the staff were this morning, I'm sure that I will be more than happy. I must give a great big thank you to John Johnson too as not many sales people would have gone to the trouble that he did. John teaches as well as turns professionally and sells Record and other products. He is on 01327-857032
Regards
Paul