I've been there too. Lent a rocking horse to a friend for her granddaughter. It had taken me months to refurbish from a rotten water soaked unloved and abandoned in the garden toy, back to a lovely toy that any little child would love...
I then got a call nearly 2yrs later asking if i wanted it back. She knew i did as i said it was then going to a nieces daughter. Obviously very embarrassed it was returned very early in the morning (while still dark) no knock, no ring, nothing....
When i 'found' it later that day it was in a right state, almost like it had been deliberately thrown, dropped, or whatever. The rockers were coming adrift. It took me best part of 8hrs to re-glue and screw it it back together.
Take a sideways look at it.... not all of a nurses patients are 'nice' people and she might even think 'they deserved it' (for whatever reason they were there for treatment) but she'll do her job to the best of her ability and on to the next patient....
Stay safe people....
Nick