RogerS
Established Member
Just got back from a week away to find my BT Broadband connection dead.
After spending several frustrating hours talking to their customer services (surprised myself at how I kept my temper) First Level Support were unable to cure the problem (kept on insisting that it was my laptop/my router even though they both work OK with a different telephone line/ISP....sheesh...where do they get these people from?). They insisted that the line was OK (which it was) but were unable to comprehend the possibility that their internal equipment/software might be faulty.
Finally spoke to a mate of mine who knows what goes on after the wet string has left your router or modem. The solution is to disconnect the ADSL line from the router or modem for at least 4 hours. This gives the internal software time to sort itself out...then replug and reconnect.
So thought I'd share the tip
After spending several frustrating hours talking to their customer services (surprised myself at how I kept my temper) First Level Support were unable to cure the problem (kept on insisting that it was my laptop/my router even though they both work OK with a different telephone line/ISP....sheesh...where do they get these people from?). They insisted that the line was OK (which it was) but were unable to comprehend the possibility that their internal equipment/software might be faulty.
Finally spoke to a mate of mine who knows what goes on after the wet string has left your router or modem. The solution is to disconnect the ADSL line from the router or modem for at least 4 hours. This gives the internal software time to sort itself out...then replug and reconnect.
So thought I'd share the tip