Gidon,
I had the same experience with their latest bases. The earlier ones were fine as they were well made of heavier stock. I emailed Alan/Ian Styles and had a nice letter back from Ian Styels but I had hoped they would improve the base - evidently not.
I quote my letter and the replies below
My letter
I recently bought from you a mobile base (Axminster Castor Frame with Foot Lift – Part Code MMBWFL) and I am very disappointed with its quality as I explain below.
I bought a similar base from you some two years ago and was very pleased. It went together easily, taking not much more than a half hour once I had cut the wood stretchers to size. It has served me well since, allowing me to move a quite heavy planer around my workshop with ease. The latest one took over three hours to assemble and to get it working and it is still not performing as well as the older one.
The reasons for this difference are as follows:-
1) Numerous dimensional inaccuracies in the fabrication - probably caused by sloppy manufacture rather than inherent design flaws. For example,
a. In the corner pieces, the square holes to capture the neck of the coach bolts were not aligned with their round counterparts on the opposite side of the folded channel section. I had to file at least half of these square holes to enlarge the hole in the required direction so as to allow the bolt to pass through. I suspect this is because the bending of the sheet metal was done poorly rather than the holes being misplaced at the punching stage, since some hole pairs were correctly positioned.
b. The foot lift cam does not depress the galvanised castor plate far enough (more of this later). Either the holes are punched wrongly in the flat plate before it was bent or more likely in view of (a) above, the bending operation was badly done.
2) The material of the sheet metal used in the product has been reduced in thickness from 3.2mm on the older model (as measured with a digital caliper) to 2.9 mm in the present model. This caused a major problem.
a. When depressing the foot lift cam, the flimsy metal of the coner elements allowed the wooden rail to which the foot lift and the adjacent corner pieces were attached, to rotate backwards so that instead of fully raising the machine the castor simply tilted backwards to a degree. This left the castor axle out of vertical with the result that it would not castor properly.
I dealt with this by:-
i. Wedging the wooden rail tightly against the base of my machine so that it could not rotate.
ii. and I dealt with problem 1(b) by:-
inserting a 3.2 mm sheet of metal between the foot lift cam and the galvanised sole plate
After having overcome these problems I got the mobile base to work more or less as intended. However as you may imagine I was not best pleased with the time spent on the exercise – nor the fact that the only suitable 3.2mm plate I had for operation 2a. ii was a piece of precision ground flat stock that cost £5 at least!
I have been a customer of yours for quite a few years now and I have spent several thousands of pounds with you through mail order and your exhibitions. I think you do a very good job on the whole and I am rarely disappointed. However I do worry that this case is a manifestation of a desire to move your offerings downmarket to the extent that you compromise what I found attractive about you in the first place. I can buy shoddy goods at any DIY place – indeed that is about all I can buy at these places. I should really hate it if you go the way of the rest. I have spent a lifetime in business and I know how hard it can be to make money and just how easy it is to spend reputation to make up the quarterly figures – the trouble is that it is a one way street or at least the return fare is ten times the outward journey!
I am not seeking to return this purchase having now invested so much time and trouble in it but I should be grateful for a reply to my observations and concerns.
Yours faithfully,
CJ Knight.
Their replies
Dear Mr Knight
Thank you for this email regarding our castor frame systems. I'm afraid we had to change manufacturers of these around 18 months ago as the original manufacturer stopped producing them. I'm afraid the new manufacturer is not quite the same quality as you've found but as yet its the only alternative available. I have passed your comments on to purchasing. Please accept my apologies for any inconvenience this has caused.
Kind regards
Alan Styles
Axminster Power Tool Centre Ltd
Unit 10 Weycroft Avenue, Axminster, Devon EX13 5HU
Telephone 0800 371822 Facsimile 01297 35242
http://www.axminster.co.uk
Dear Mr Knight
Thank you indeed for the detailed email regarding the castor frame and I
was very surprised to hear of the problems you have encountered as this
is the very first time that we have had a problem having sold now well
over 2000 of these units.
Your observations indeed give me the ammunition needed to challenge our
supplier as cost has obviously been drawn out of the unit with a dip in
quality which is unacceptable.
May I suggest that should there be anything you require in the next few
months that you mail me personally and I shall see if we can offer some
additional discount as a suitable means of compensation.
With my sincere apologies for the inconvenience this matter has caused
and thanks for taking the time to explain the problems that you have
encountered.
Yours Sincerely
Ian Styles
Managing Director