gregmcateer":1k9f2wpi said:[email protected]~£$%ds!!
I'm getting more and more cynical about the big boys - they really do think they can throw their weight around - they know most of us will just give up and push off.
My bro has just been onto Virgin, after 'upgrading' to fibre optic broadband, which they assured him was the canine's testicles. Turns out after 5 months of absolutely snail paced bb, they are rectifying a fault and have moved fixing date back another 2 months.
THey offered him 50 quid, or stop contract, (though NOT for the mobile, telephone or calls - said they'll see him in court for it. He's going to see if they do fix it by year end, as (second) promise, they see if they will brass it out into court.
Good luck and let us know the result for you
I found the Small Claims Court very good. They use a Court near to the claimant so the company has to travel. It costs £60 upwards, but you add it onto the claim. Generally, you will not get costs awarded against you if you fail unless the claim is considered frivolous. We eventually went to mediation and I got what I wanted.
Claim was against KLM for cancelled flight they wouldn't pay under EC 261/2004. They brought a London based aviation lawyer in and he sent me 12 pages of defence based upon the Montreal Convention - defence rebutted in one sentence ' ...cancellations are outside the scope of the Montreal Convention. ' - don't you just love a smart ass !! Judge unimpressed with the Montreal Convention argument and said so in no uncertain terms.
I'd go to Small Claims Court again tomorrow, quite enjoyed the experience. It was all done on line and the mediation by telephone .