I use them fairly regularly and they've been fine. I must say that I now use Royal Mail collect and deliver for smaller parcels (our postie collects when delivering our mail) as it is an excellent service and competitive pricing.
Absolutely spot on. I used to dread Hermes but our previous and current drivers have been awesome. It’s been the same with all the others great service turned bad or vice versa when the drivers change. The main thing for me is how they then deal with lost or damaged items. In my experience, Hermes seem to be ok but Parcelforce and DPD have been diabolical.It's the delivery drivers who make or break a low cost parcel service.