Chris Knight
Established Member
At the Axminster show I bought a Powercap (one of those electric fan powered dust mask thingies). It didn't work when I got it home.
Found Toolbank on the web (hadn't realised I had bought it from them till I looked at the green sales ticket - it was in Hall 2 and looked like a Delta stand) and emailed them. They told me to call Axminster which I did. Axminster told me to call Toolbank. I explained that would be going round the houses and they said "Ah, don't email Toolbank, call this number and ask for Snowy).
Spoke to Snowy. Got new Powercap next day by courier who also collected the faulty one.
9 out of 10 to Toolbank - would have been 10 except for the email mix-up.
Found Toolbank on the web (hadn't realised I had bought it from them till I looked at the green sales ticket - it was in Hall 2 and looked like a Delta stand) and emailed them. They told me to call Axminster which I did. Axminster told me to call Toolbank. I explained that would be going round the houses and they said "Ah, don't email Toolbank, call this number and ask for Snowy).
Spoke to Snowy. Got new Powercap next day by courier who also collected the faulty one.
9 out of 10 to Toolbank - would have been 10 except for the email mix-up.