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Good customer Service from Mafell and NMA Agencies

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deema

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I seem to be drawn to the NMA Services stand each year at the Harrogate woodworking show. Last year I bought the Mafell M Class dust extractor which I have been very pleased with. There has been one niggle, after about 6 months of use the rubber end of the hose that pushes into power tool in use had worn to the point it wouldn’t stay on without the use of tape. This year, at the show I spoke to Nathan McEwan on the stand just to make them aware and find out if I could buy another end. He was extremely surprised that it had worn at all, never mind worn out. Anyway, to my surprise and delight Nathan has emailed to say that Mafell want to send me a new one.
 

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