Vormulac
Established Member
Good. Grief.
I have a very nice bean to cup coffee machine, a Gaggia Synchrony Compact Digital, I've had it for a couple of years and it got to the point where it desperately needed a service. It seems that Gaggia were recently taken over by Philips, so my service enquiry was handled by them. Ok, it cost quite a lot of money, but it included the courier from me and back again, parts and labour. I booked it in with Philips support on the first of Feb and the machine was actually delivered to their workshop on the 22nd of Feb, since then I have heard nothing.
I just phoned up Philips to see where my coffee machine has got to and apparently it is still sitting waiting to be repaired. I'm absolutely stunned. Nearly two months has gone by and they haven't even touched it. If I hadn't already stumped up the cash I would write it off and go and buy a different brand in protest (although annoyingly my Gaggia does make better coffee than the £1000 Delonghi my friend has).
Subsequently I want to write an email to Philips explaining my discontent with their service but I don't want to use the form on their website as naturally it asks for the Philips model number, and as I don't have one I expect my email would just find its way into the digital waste bin before anyone read it. So does anyone have a valid email address for Philips that I could direct my ire towards instead? :evil:
Thanks.
V.
I have a very nice bean to cup coffee machine, a Gaggia Synchrony Compact Digital, I've had it for a couple of years and it got to the point where it desperately needed a service. It seems that Gaggia were recently taken over by Philips, so my service enquiry was handled by them. Ok, it cost quite a lot of money, but it included the courier from me and back again, parts and labour. I booked it in with Philips support on the first of Feb and the machine was actually delivered to their workshop on the 22nd of Feb, since then I have heard nothing.
I just phoned up Philips to see where my coffee machine has got to and apparently it is still sitting waiting to be repaired. I'm absolutely stunned. Nearly two months has gone by and they haven't even touched it. If I hadn't already stumped up the cash I would write it off and go and buy a different brand in protest (although annoyingly my Gaggia does make better coffee than the £1000 Delonghi my friend has).
Subsequently I want to write an email to Philips explaining my discontent with their service but I don't want to use the form on their website as naturally it asks for the Philips model number, and as I don't have one I expect my email would just find its way into the digital waste bin before anyone read it. So does anyone have a valid email address for Philips that I could direct my ire towards instead? :evil:
Thanks.
V.