Dodge
Established Member
Well I thought you might be interested in this - I have quite a few Bosch Professional tools - non of which have ever let me down - until last week that is.
2 years ago I bought a 10.8v professional drill/driver at a show and as instructed by the vendor registered the product on line to extend the warranty from 12 months to three years. The warranty was stated as covering the drill and batteries. I was told that as a professional tool should it fail a single phone call would get it collected next day, repaired the following day and re-dispatched to arrive back with me two working days after collection - sounded perfect!
Anyway - last week the gearbox failed so I phoned Bosch and fair enough they advised that FEDEX would collect the next day - guess what - no show! - Phoned Bosch who advised there appeared to have been a clerical error but assured me it would be collected the following working day.
The following day at 5pm still no show - I chased Bosch who said they would look into it - ten minutes later a very flustered and abrupt FEDEX driver arrived to tell me he was getting here and there had been no need to chase him - obviously Bosch had phoned Fedex and they had contacted the driver!
Anyway it was collected last Monday and guess what - to date no sign of my drill being returned - chased them this afternoon and apparently being dispatched today.
I have got to say - i'm not impressed
Rog
2 years ago I bought a 10.8v professional drill/driver at a show and as instructed by the vendor registered the product on line to extend the warranty from 12 months to three years. The warranty was stated as covering the drill and batteries. I was told that as a professional tool should it fail a single phone call would get it collected next day, repaired the following day and re-dispatched to arrive back with me two working days after collection - sounded perfect!
Anyway - last week the gearbox failed so I phoned Bosch and fair enough they advised that FEDEX would collect the next day - guess what - no show! - Phoned Bosch who advised there appeared to have been a clerical error but assured me it would be collected the following working day.
The following day at 5pm still no show - I chased Bosch who said they would look into it - ten minutes later a very flustered and abrupt FEDEX driver arrived to tell me he was getting here and there had been no need to chase him - obviously Bosch had phoned Fedex and they had contacted the driver!
Anyway it was collected last Monday and guess what - to date no sign of my drill being returned - chased them this afternoon and apparently being dispatched today.
I have got to say - i'm not impressed
Rog