Blum Drawer Runner Maintenance

[Marineboy]

A query for all the kitchen fitters out there.

I installed these runners in my existing cabinets with my own drawer boxes with lay on fronts. I followed the installation instructions rep amount of setback from the cabinet face to the letter. These worked perfectly when first installed but after a few months one or two of them don’t quite close all the way, short by about 2 to 4 mm. The issue is not consistent, ie the drawer might close as it should for a week and then not do so the next time it’s used.

I thought these runners were supposed to be maintenance free but is there a need for an occasional drop of oil or silicone spray? I don’t want to apply anything which might gum up the operation even more.

 

[BlumUKTechnical]

Hello

All of our runners are maintenance free and there should be no necessity to return to the runners post installation. Perhaps more importantly all of our runners come with a lifetime warranty. We would like to solve this situation for you but we will need further information.

What runners are you currently using from our product range?
Are the runners free of debris from installation?
Is there any apparent leakage from the soft close pistons?

You can find our technical support email address on our website . Once we reach a solution either way we will ensure it is posted here.

Blum UK Technical Support

 

[custard]

Well done Blum!

I don't want to hijack the thread, but it's too good an opportunity to get a message to the Blum organisation. I'm an occasional user of Blum drawer runners, once or twice a year, and that's not frequent enough to completely memorise all the fitting details. Consequently every time I buy Blum runners I groan inwardly because I know I'm going to have to wade through masses of online information in order to gather the fitting information. Why can't Blum arrange it so that everything you need to fit, say, Tandem drawer runners is in one clear, concise English language document supported by a helpful YouTube video and a convenient source for any special tools that are needed (I'm thinking of things like the ultra long 2.5mm (?) drill bit needed for the drawer front retaining plate pilot hole)?

 

[BlumUKTechnical]

Hi,

Your 'hijack' is more than welcome. I hope to answer you as directly as possible however this forum forbids us from providing direct web links.

Here at Blum we believe in a Global Benefits to all of our customers, this ranges from Production, Sales, Assembly and to the end user. As such we support all of our products from each of these angles. Some of things that we offer should also answer your questions:

- We have an EASY ASSEMBLY Application for iPhone & Android. This contains our installation literature, installation guides, installation videos, and augmented reality. All in one centralised place.
- Our website also contains installation guides, and videos.
- There is the Blum catalogue available printed or online if you wish to view our full product range, installation guides, and technical data.
- There is also a LIVE SUPPORT application for direct contact our Technical Support team, which includes video calling. This is in addition to a fitters hotline, email and standard telephone support line.
- We provide free training on all of our products to everyone, the only thing we ask you currently is that you come to us.
- We sell online jigs, templates, and machinery to aid in production and installation. These are produced to make precision easily achievable and to save customer time but are not required. All of these items we regularly demonstrate at shows such as the forthcoming W18.

I hope this goes some way to addressing your questions.

Best Regards

Blum UK Technical Support

 

[Marineboy]

Thanks Blum for posting this. I have since relooked at my installation and there is a very slight discrepancy in how I have located my drawer fronts. I have sorted this and all is now ok. I did mail your technical dept with this info some weeks back after I had contacted them initially.

But I also agree with Custard re the impenetrability of your technical info.

 

[custard]

I hope this goes some way to addressing your questions.

Best Regards

Blum UK Technical Support

Full marks Blum for replying, but here's a specific question.

You sell a template for the drawer locking devices (T65.1000.02), you recommend that it's used with a special drill which you describe as a "2.5mm bit with extension chuck". Despite a lot of searching I've never been able to find this anywhere in your catalogues.

 

[siggy_7]

Custard - I use a 2.5mm hex shank bit and a hex chuck extension. No need for anything more proprietary.

Sent from my SM-N910F using Tapatalk

 

[BlumUKTechnical]

I hope this goes some way to addressing your questions.

Best Regards

Blum UK Technical Support

Full marks Blum for replying, but here's a specific question.

You sell a template for the drawer locking devices (T65.1000.02), you recommend that it's used with a special drill which you describe as a "2.5mm bit with extension chuck". Despite a lot of searching I've never been able to find this anywhere in your catalogues.

Hi,

Sorry for the delay in our reply, we only check the forums periodically. To answer your question there are a number of standard alternatives that can be used but the tool set is only needed if drilling at an angle. As per the solution presented in the other users comments.
However our solution would be found in our catalogue page number 755 with product code T65.9000 which is a tool set for this purpose. These are available through our distribution chain.

Best Regards

Blum UK Technical Support