Quantcast

Axminster Tools

UKworkshop.co.uk

Help Support UKworkshop.co.uk:

Max Power

Established Member
Joined
26 Mar 2007
Messages
1,725
Reaction score
2
Location
County Durham
Can't rate their customer service highly enough. I've had a couple of deliveries lately and the service has been exemplary.
I somehow ordered two of everything on the last order, so phoned them yesterday morning and it was amended straight away with no hassle.
Got a text last night to say it would be getting delivered today. Another message early today with the time slot, and the delivery arrived spot on time.
They may not be the cheapest sometimes, but I can't be bothered with aggravation (must be getting old) so they'll be getting a lot more of my business
 

robgul

Barry Bucknell is my hero
Joined
13 Feb 2020
Messages
108
Reaction score
34
Location
Stratford-upon-Avon
Yep - a bit pricey but top quality and reliable for delivery - the courses they run are also excellent . . . I spent 3 days at the Axminster HQ at the end of January with a 2-day routing course and 1 day bandsaw skills. The routing course created a small cabinet demonstrating a lot of techniques and joints etc. Downside of the courses was that I spent about £300 on tools while I was there !! (and probably the same since then)

Rob
 

sunnybob

wysiwyg
Staff member
Moderator
Joined
11 Oct 2014
Messages
8,389
Reaction score
142
Location
cyprus
I used to go to axminster tools when it was a single shop in the town centre. :shock: Theyve come on a bit since then. =D> :lol:
Another vote for their service though, despite them now being one of the biggest companies in the game. I found Record so hard to deal with that I've given up on them completely.
Axminster deliver to me in Cyprus for a very reasonable charge.
 

AJB Temple

Finely figured
UKW Supporter
Joined
13 Oct 2015
Messages
3,090
Reaction score
312
Location
Tunbridge Wells
I agree that service is excellent. They are very good with delivery, and what impresses me is how they fix it when things go wrong. Twice in the past few months I have had small things simply not delivered - both times via parcel force (who I often find quite bad in our area). When I realised, Axminster sent replacements out with no fuss (and a different courier) straight away. Top service.

I do buy from them when I can, but often their tools (eg Festool) are not close enough to people like FFX (who I also find excellent on-line).
 

DBT85

Established Member
Joined
19 Dec 2015
Messages
963
Reaction score
30
Location
Pershore, Worcester
I've never actually even been into an Axminster let alone bought anything, but what has generally struck me is that you are paying over the odds, but that they generally do back that price up with service, if you need it.
 

woodbloke66

Established Member
Joined
17 Sep 2018
Messages
1,126
Reaction score
0
Location
Salisbury
If you have a look at my sig block below, I was employed by Ax for three years and finished in May 2017. I made some good friends there and one of first things I was 'volunteered' :lol: for was this little gem :lol: You wouldn't believe the agricultural language going on and if I recollect, it took the best part of a day to get it filmed. I seem to think we did the final 'take' just before I had to leg it down to the station to catch the train home. Happy days! - Rob
 

ColeyS1

Established Member
Joined
2 Nov 2009
Messages
4,240
Reaction score
4
I dont think they have the reputation they use to have to be honest. They seem to sell Chinese junk but are very swift at sending out more junk hoping that its satisfactory. The buyers are the quality control- god knows how many people have been put off taking up woodworking because they were unaware it was the tools that were at fault


Sent from my SM-G960F using Tapatalk
 

AJB Temple

Finely figured
UKW Supporter
Joined
13 Oct 2015
Messages
3,090
Reaction score
312
Location
Tunbridge Wells
To be fair, Axminster do sell some Chinese junk as Coley suggests - built to a price for a market segment. But they also sell Lie Nielson, Veritas, Festool, etc and a pretty good range of branded machines, including very decent lathes. As with many things, you pays your money and takes your choice.

They have priced matched for me in recent history. I quite like visiting their store in Kent as they carry a good stock and it is easy to compare things that way.

I also think that unlike some other firms, the reviews on their website are genuine: they don't edit the bad ones.
 

Chris152

Established Member
Joined
26 Apr 2017
Messages
2,155
Reaction score
11
Location
Cardiff
I've had nothing but positive experience from Axminster Cardiff - really helpful and friendly service in store, and they've been great participating in the wood fairs we've organised and helping promote them. They always seem interested to help develop woodworking in our area - clearly good business sense on their part, but of course nothing wrong with that.
 

AndyT

Established Member
Joined
24 Jul 2007
Messages
11,829
Reaction score
218
Location
Bristol
I've used them for most of my bigger purchases and a string of smaller ones over the years and never had any problems at all.
They ran a really good open day a while back which I attended with a couple of other forum members and we were shown the whole operation. They are a family run business keeping everything in house, with many staff staying there long term.

I wouldn't hesitate to use them for any future purchases or recommend them to others. I've only seen the Axminster shop - which is a tremendous resource. Long may they thrive.
 

Doug71

Established Member
Joined
28 Aug 2016
Messages
1,268
Reaction score
74
Location
Yorkshire
I have always had fantastic service from them online and over the phone but they have fallen short in store both times I have visited.

I'm equidistant from 3 Axminster stores, all about 80 miles away in different directions so it's not a quick trip.

I was interested in 2 of their sliding panel saws and phoned my nearest store to see if they had them on display, I was told yes so went over to look at them. The first saw was wrongly assembled so the table only slid about 600 mm instead of 1500 mm, a member of staff (who clearly didn't know what he was talking about) was telling me it would be correct and demonstrated how he thought it probably should be used #-o . The other saw that I had said I wanted to view didn't even have the sliding table fitted, I was told "We don't have room to have everything on display", if they had told me this over the phone I could have gone to one of the other stores instead.

The other time I had made a large purchase, PT, bandsaw, extractors etc and had arranged a time to collect them. When I got there non of it was ready, it took them nearly 2 hours to sort it out and then when loading it into my van they took some chunks out of the internal ply lining, I overheard one of the staff who was helping load it telling the other "I don't think he noticed, don't say anything." :evil:

Like I say always great service online and on phone but I won't be making another trip to the stores anytime soon.
 
Top