My view on Axminster, a lot of their own stuff is low on quality and high on price. I have spent 000's in Axminster over the years and request for frequent buyer/loyalty discount has fallen on deaf ears. I don't use them as much I use too, I prefer to shop around, its a pain, if I need to make a return I have to remember where I got it from.
As an example, I have a black 24" rule, the paint is starting to peel, not through damage, just poor finish. I raised a ticket with Axminster. As it was over 12 month old they declined to replace. If they had looked at my account they would have seen I have spent £15,000 with them over the past 8 years. You would think a gesture of goodwill would have been forthcoming, no chance. !