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Oh dear! This doesn’t sound good at all....they are fensa certified but I didn’t know it needed sign off...maybe I could ask them to organise that... thanks again for all your replies

Sorry, just one more question, is this fixable? (Also, We has the same issue with water pooling under the door so they put a metal strip underneath. I think to do that, they had to chop some of the door off so that might explain the issue with the bottom of it.... )

Thought I’d send one more photo to show the inside of the frame as wasn’t quite sure about what a capillary channel would look like....

Thank you both....just will be good to have something to say to them other than saying there’s a problem! It doesn’t seem there’s a slope at all as the water just pools there.... how long do you think the windows will last if every time it rains the water stays there? They’ve just said oh...

Thank you, that’s really helpful.... the water is pooling between the casement and the bottom of the frame....

Also, can I ask if you have a picture of what a casement window with cill extension would look like? Thanks

OK thanks. Would the cill extenders be something standard window fitters should put in to avoid this happening then? Their latest suggestion was to drill drainage channels into the bottom part of the wood to allow water to drain away. Here are some pics of the sides of the doors...

Hi, thanks for the reply. So, there is a photo of the inside of the door....there is a strip on the outside covering the main gap but it leaves gaps at the top and the bottom. Just wondering if that’s standard. In terms of the window, not sure if you can see from the photo whether the way it’s...

Hi, we recently had wooden traditional casement windows made to replace our old windows and a new wooden door. It has rained a fair bit since fitting and every time it rains, water accumulates under the windows. I would like to know whether this is expected of this design of window. Or, should...